SPM)

CRI Advantage•Idaho Falls, ID

2d•$155 - $185•Remote

About The Position

CRI Advantage is seeking an experienced ServiceNow Engagement Lead to support its growing ServiceNow practice, delivering solutions across ITSM, CSM, ITOM, and SPM. This highly client-facing role requires a strong technical leader who can guide solution design, lead stakeholder discussions, and drive successful delivery across complex implementations. CRI Advantage is a three-year ServiceNow Partner serving public and private sector clients.

Requirements

At least 8 years of ServiceNow implementation, development, or administration experience.
Demonstrated experience leading technical teams and engagements.
Hands-on experience with ITSM, CSM, ITOM, and/or SPM.
Strong ServiceNow development and configuration experience, including JavaScript, workflows, UI policies, and integrations.
Experience with REST, SOAP, and JSON integrations.
Strong understanding of ITIL and Agile/Scrum.
Active ServiceNow Certified System Administrator (CSA) certification.
At least one active Certified Implementation Specialist (CIS) certification.
Active Certified Application Developer (CAD) certification.
Ability to clearly and confidently lead client-facing meetings, workshops, and presentations in English.
U.S. citizenship required.

Responsibilities

Lead technical delivery across ServiceNow implementations.
Facilitate client-facing workshops, solution discussions, and design sessions.
Partner with project managers, business analysts, and stakeholders.
Guide development teams through Agile delivery, including sprints, backlog, and releases.
Design and configure workflows, automation, dashboards, and integrations.
Support pre-sales efforts, including demos and proof-of-concepts.
Deliver training and documentation to clients.
Ensure alignment with platform best practices and business objectives.

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