ServiceNow Developer, AVP

MUFG • Jersey City, NJ

3d • $145,000 - $194,000 • Hybrid

About The Position

MUFG is seeking a ServiceNow Application Developer to design, build, and deploy custom applications and capabilities across ITSM, ITOM, and ITAM ecosystems. The role includes developing scoped applications, service portal widgets, workflows, integrations, and user experiences, as well as configuring and enhancing ServiceNow modules. The position follows a hybrid schedule: four days per week at an MUFG office or client site and one day working remotely.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, a related or closely related discipline, or equivalent practical experience or combination of formal education and experience.
• Typically 3–5 or more years of software development experience.
• At least 1–3 years of experience focused specifically on ServiceNow platform development.
• Proficiency in JavaScript, HTML, CSS, XML, and REST/SOAP APIs.
• Knowledge of ServiceNow core modules, including ITSM, ITOM, and ITAM.
• Strong problem-solving, stakeholder management, and cross-functional communication abilities.

Nice To Haves

• ServiceNow Certified Application Developer (CAD) certification is strongly preferred.
• ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, ITOM, or ITAM is strongly preferred.

Responsibilities

• Design and build custom applications, including data models, user interfaces, and role-based access controls.
• Build scoped applications, Service Portal widgets, and automated workflows using JavaScript, Glide APIs, and Flow Designer.
• Adhere to the Common Service Data Model (CSDM) and ensure high-quality configuration item data visibility.
• Enhance ITSM processes and configure ITSM, ITOM, and ITAM modules.
• Write server-side and client-side scripts using JavaScript, GlideScript, Business Rules, UI Policies, and Script Includes.
• Develop and maintain automated workflows, approval processes, and service-level agreements using Flow Designer.
• Integrate ServiceNow with third-party enterprise systems and databases using REST, SOAP, and Integration Hub.
• Create Service Portal pages, Service Catalogs, and custom workspaces using UI Builder.
• Perform unit, integration, and user acceptance testing using the Automated Test Framework (ATF) before production deployment.

Benefits

• Comprehensive health and wellness benefits
• Retirement plans
• Educational assistance and training programs
• Income replacement for qualified employees with disabilities
• Paid maternity and parental bonding leave
• Paid vacation
• Paid sick days
• Paid holidays
• Potential eligibility for discretionary performance-based bonus and/or incentive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior