ServiceNow Developer

Entergy•The Woodlands, TX

1d•Hybrid

About The Position

As a ServiceNow Developer within Entergy’s Operational Governance team, you will provide IT services to internal customers as well as deliver ongoing support for ServiceNow-based software solutions. This role provides the opportunity to engage in the full application lifecycle as part of a scrum team. You will design, develop, and support solutions on the Now platform that supports Entergy’s core IT processes.

Requirements

Bachelor’s degree in computer science, MIS, business administration, or other technical area of study OR equivalent work experience
minimum 5+ years working as a software developer for an enterprise platform
Solid analytic and problem-solving skills with excellent written and verbal communication skills.
Solid familiarity with AI systems and architectures
Proven experience working with Agile development teams.
Experience with JavaScript is required.
Familiarity with software development and design methodologies
Ability to work both independently and as part of a team.
Authorization to work in the United States is a precondition to employment in this position.

Nice To Haves

Prior ServiceNow experience
Prior experience developing AI systems
Understanding of enterprise system design patterns and best practices
Understanding of design thinking techniques including Personas, Journey Maps, and Business Model Canvas
Any ServiceNow, Certified Agile Product Owner, AI, or ITIL certifications are a plus.

Responsibilities

Develop application features with configuration and custom code development.
Develop agentic solutions on the ServiceNow platform - using native ServiceNow AI tools and integrations with third-party platforms.
Assist in the coordination of any changes, upgrades and testing with support providers for external integrations and systems.
Participate in peer reviews for application changes.
Participate in scrum ceremonies such as refinement, demo, and release planning.
Create workflows and build service requests based on customers’ specifications.
Use scripting tools and ServiceNow functionalities to automate rote tasks.
Perform system and integration testing; and monitor health, usage, and overall compliance within the application.
Generate reports as needed.
Support the daily operations of our ServiceNow core platform and all modules in use - includes monitoring, troubleshooting, optimization, and security compliance.