ServiceNow Developer

APN Consulting, Inc.

13d • Remote

About The Position

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Requirements

• Configuration, maintenance, and continuous improvement of IT Operations Management (ITOM) processes within the ServiceNow platform.
• Experience with ServiceNow ITOM modules: Discovery, CMDB, Event Management, and Service Mapping.
• Experience configuring and managing MID Servers.
• Experience setting up and managing discovery schedules, patterns, and probes.
• Experience managing the CMDB, ensuring data accuracy and integrity.
• Experience configuring and maintaining service mapping.
• Experience configuring and managing event rules, alert groups, and alert correlation processes.
• Experience integrating with monitoring tools and systems.
• Experience developing and managing flows/sub-flows for automating IT tasks and processes.
• Experience collaborating with IT teams to identify automation opportunities and implement efficient solutions.
• Experience implementing dashboards and performance analytics.

Responsibilities

• Configure and manage MID Servers, ensuring seamless communication between ServiceNow and external systems.
• Set up and manage discovery schedules, patterns, and probes to automate the discovery of infrastructure and applications.
• Manage the CMDB (Configuration Management Database), ensuring data accuracy and integrity.
• Configure and maintain service mapping, ensuring end-to-end visibility of IT services and their relationships.
• Configure and manage event rules, alert groups, and alert correlation processes.
• Integrate with monitoring tools and systems to ensure timely and accurate event detection and response.
• Develop and manage flows/sub-flows for automating IT tasks and processes based on the requirement.
• Collaborate with IT teams to identify automation opportunities and implement efficient solutions.
• Implement dashboards and performance analytics to track and optimize ITOM processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed