ServiceNow Developer

Illumination Works LLC

3h•Remote

About The Position

ILW is seeking an experienced ServiceNow Developer with hands-on experience designing, developing, and supporting enterprise-level ServiceNow solutions. This role is ideal for a technically strong, highly collaborative professional who can lead complex implementations, influence platform strategy, and deliver scalable, secure solutions aligned with business objectives. The successful candidate will partner closely with clients, stakeholders, and cross-functional teams to deliver ServiceNow applications and support high-impact initiatives across the ServiceNow platform.

Requirements

Bachelor’s degree in Computer Science or a related field
5+ years of hands-on experience with ServiceNow development, configuration, and architecture
Advanced proficiency in JavaScript and Glide APIs (client-side and server-side)
Strong experience designing custom applications, workflows, forms, and dashboards
Hands-on experience with UI Builder and modern ServiceNow technologies
Proven experience building integrations using REST and SOAP APIs
Knowledge of multiple ServiceNow modules (ITSM, ITOM, CSM, SecOps, GRC, PSDS)
Strong communication skills and ability to work with both technical and non-technical stakeholders
Ability to manage multiple priorities in a fast-paced environment
Experience working in Agile/Scrum environments
CompTIA Security+ certification or ability to quickly obtain
Active Secret clearance

Responsibilities

Lead the design, development, and implementation of complex ServiceNow applications, including custom modules, workflows, forms, and dashboards
Architect scalable and maintainable ServiceNow solutions aligned with organizational goals and platform best practices
Develop advanced client-side and server-side scripts using JavaScript and Glide APIs
Build reusable components and libraries to improve development efficiency and long-term maintainability
Design and implement integrations with external systems using REST and SOAP APIs
Develop and maintain integrations using IntegrationHub, Flow Designer, and custom scripting
Implement secure authentication mechanisms, including OAuth 2.0 and API keys
Collaborate with client leadership, project managers, and technical teams to gather requirements and translate them into technical solutions
Define and enforce ServiceNow development standards, governance policies, and best practices
Lead testing efforts including system testing, regression testing, and UAT
Optimize scripts, workflows, and integrations for performance, scalability, and reliability
Troubleshoot complex issues using ServiceNow diagnostic and monitoring tools
Support and optimize ServiceNow for service desk operations
Improve ticket workflows, SLAs, routing, and automation
Develop dashboards and reports to track KPIs, SLAs, and service performance
Plan and execute ServiceNow platform upgrades and ensure compatibility of customizations
Develop and maintain comprehensive technical documentation, including design specifications and configuration guides