ServiceNow Developer/System Administrator

Capital I•Springfield, MO

3d•Remote

About The Position

The ServiceNow Developer and System Administrator supports, enhances, and maintains the ServiceNow platform. This dual-role position involves both backend development and platform administration to ensure the system remains scalable, secure, and aligned with organizational needs.

Requirements

4+ years of experience with ServiceNow development and system administration
Proficiency with Glide API, Script Includes, Business Rules, and UI Policies
Experience configuring and maintaining ServiceNow core modules (e.g., Incident, Change, Asset, CMDB)
ServiceNow Certified System Administrator (CSA)
Strong understanding of REST/SOAP integrations and data mapping
Excellent troubleshooting, communication, and documentation skills

Nice To Haves

ServiceNow Certified Application Developer (CAD)
Experience with ServiceNow ITOM, ITAM, or SecOps modules
Prior experience in enterprise environments with CI/CD pipelines and agile methodologies
Familiarity with Nuvolo or other industry-specific applications built on ServiceNow

Responsibilities

Designs, develops, and implements custom solutions on the ServiceNow platform using JavaScript, Flow Designer, and ServiceNow Studio.
Maintains and administers ServiceNow applications, modules, and update sets.
Implements system enhancements, integrations, and new applications based on business requirements.
Performs regular system audits, upgrades, and patching activities.
Creates and maintains documentation for technical architecture, configuration, and user guides.
Monitors system performance and resolve issues in a timely manner.
Collaborates with cross-functional teams to support ITSM, HRSD, CMDB, and custom applications.
Manages user roles, access control, and security configurations.