ServiceNow Administrator/Developer 2

Avid Technology Professionals • Annapolis Junction, MD

21h

About The Position

This role requires a skilled ServiceNow Administrator/Developer with a strong background in system administration, development, and technical documentation. The position involves managing a ServiceNow instance, troubleshooting system issues, and mentoring junior team members. A Bachelor's degree in a technical discipline or equivalent experience is required, along with specific IT certifications.

Requirements

• Minimum of 2 years of experience as a ServiceNow Administrator/Developer.
• Linux/UNIX system troubleshooting experience.
• Development experience with JavaScript or other high-level programming languages.
• Familiarity with web-based user interfaces (HTML, XML, CSS).
• Experience creating and maintaining technical documentation.
• Demonstrated ability to mentor junior team members.
• Excellent communication and interpersonal skills.
• Ten (10) years experience as SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Compliance with DOD 8570.01-M with a minimum certification of IAT Level II (CCNA – SECURITY; GICSP; GSEC; Security +; SSCP).

Nice To Haves

• Experience managing a self-hosted ServiceNow instance, including performing required upgrades to core ServiceNow applications.
• Java development experience.
• Experience reviewing processes and implementing efficiencies.
• ServiceNow certifications are a plus (e.g., Administrator, Developer).

Responsibilities

• Administering and developing within the ServiceNow platform.
• Troubleshooting system issues.
• Creating and maintaining technical documentation.
• Mentoring junior team members.
• Performing required upgrades to core ServiceNow applications (for self-hosted instances).
• Reviewing processes and implementing efficiencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior