ServiceNow System Administrator

U.S. Bank National Association • Charlotte, NC

1d • $98,175 - $115,500 • Hybrid

About The Position

This position is not eligible for visa sponsorship. This role requires working from a U.S. Bank location three (3) or more days per week. U.S. Bank is seeking a hands-on ServiceNow System Administrator to support a critical platform that enables case management and operational workflows across the enterprise. This role plays a key part in maintaining platform stability, supporting 24/7 operational teams, and ensuring secure, reliable ServiceNow functionality within a governed environment. This person will serve as the primary administrator of the ServiceNow platform, owning responsibilities across access management, production support, and release execution. They will partner closely with engineers, architects, and process leaders to manage platform operations, enforce governance controls, and support continuous improvement of ServiceNow applications and environments.

Requirements

• 5+ years of hands-on ServiceNow experience
• Strong ServiceNow platform administration experience
• Experience with user access and security management
• Proven production support and troubleshooting experience
• Experience with release management / moving code to production
• Experience with platform monitoring and operational support
• Experience working in a governed environment (change control, separation of duties)

Nice To Haves

• ServiceNow CSA certification
• Experience with CMDB and/or CSDM
• Exposure to ServiceNow integrations or broader platform capabilities
• Experience working in enterprise-scale environments

Responsibilities

• Administer and configure the ServiceNow platform and its applications
• Manage platform functionality, including plugins and environments
• Execute release activities, including moving code to production
• Monitor platform performance and ensure system stability
• Troubleshoot issues and provide production support
• Manage user access and enforce security controls
• Support governance processes, including change management and compliance
• Partner with engineering and architecture teams on deployments and platform improvements
• Drive continuous improvement across platform operations

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed