ServiceNow Administrator Specialist

Scotiabank • Toronto, ON

2d • Hybrid

About The Position

We are the Service Management Technology (SMT) team under Global Technology Enterprise Platform (GTEP). We utilise the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of incident/problem/change management; service requests; asset management & configuration management. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit. Reporting to the Senior Manager, Service Management Platform Administration, you are responsible for delivery, maintenance and support of the enterprise ServiceNow application in a fast-paced environment. Primary focus (80%) is the day to day operations, new project initiative involvement and stability of the existing deployed modules. Secondary focus (up to 20%) will be to troubleshoot complex issues and provide fixes / solutions for deployment. As part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager. Our primary work location for this position will be in the downtown Toronto core, with infrequent travel to Scarborough IT campus. Currently you will be expected to be in office at least 2 days per week.

Requirements

• Strong communication skills (verbal/written/presentation) skills in order to work with technical peers or business stakeholders.
• At least 5+ years of hands-on technical working experience as a ServiceNow Administrator in a medium or large enterprise organization.
• At least 3+ years of hands on experience troubleshooting issues and developing the solution within the ServiceNow platform.
• At least 2+ years of hands-on working experience as a member of a medium or large sized help desk.
• In-depth knowledge of most of the following ServiceNow modules: Incident, Problem, Change, IT Operations Management (ITOM), Service Request, Hardware Asset Management; Configuration Management Database (CMDB); Software Asset Management (SAM) and Knowledge Management.
• Good time management skills in order to succeed with shifting priorities over multiple assignments on projects/programs.
• Completion of the ServiceNow System Administrator certification is required.
• Knowledge & understanding of Java scripting is required.

Nice To Haves

• Completion or in the process of completing the ITIL Foundation v.3 or v.4 certification.
• Completion of a post secondary education in Computer Science or Engineering or in a related field is desired.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Delivery, maintenance and support of the enterprise ServiceNow application.
• Day to day operations of the ServiceNow application.
• Involvement in new project initiatives.
• Ensuring stability of existing deployed modules.
• Troubleshoot complex issues and provide fixes / solutions for deployment.
• Be reachable, 24x7, by rotational pager for system availability.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree