ServiceNow Developer Senior

LED FastStart•Louisiana, MO

23h•$106,250 - $143,750•Remote

About The Position

Own the opportunity as a ServiceNow Developer Senior and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle. At GDIT, people are our differentiator. As a ServiceNow Developer Senior, you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer Senior joining our team to support integration and development improvements to our ServiceNow platform, including broadening its impact through module expansion, platform integration, and automation. The ServiceNow Developer Senior will be an important part of the configuration, development, support, and maintenance of our ServiceNow implementation; they will also work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost. Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

Requirements

3+ year(s) of related experience
Deep functional and technical command of Incident, Change, and Problem modules
Demonstrated experience with CMDB architecture and scoped app development
Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP
Experience with IntegrationHub and MID Server administration
Solid understanding of ITIL processes
Strong understanding of SDLC best practices and experience gathering requirements within an Agile/Scrum framework
Strong complex problem‑solving skills, both individually and in team settings
Clear, authoritative communication and the ability to influence stakeholders at all levels
Proven ability to contribute to proposals, technical documentation, and solution design
Proficiency in leading Scrum demos, agile ceremonies, and collaborative work groups
Demonstrated capability to guide and support team progress toward shared objectives
Effective talent development skills, including mentoring and fostering staff growth
Ability to drive methodology improvements and resolve process gaps
Skill in managing customer delivery expectations and ensuring high‑quality outcomes
Creative thinking applied to developing innovative solutions
ServiceNow Certified System Administrator
Must be able to pass a background check to obtain a position of Public Trust.

Nice To Haves

Technical Training, Certification(s) or Degree

Responsibilities

Design, configure, and advance core ITSM workflows, state models, assignment rules, and user interfaces to drive operational maturity and reduce resolution times
Implement advanced automation and orchestration utilizing Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes
Maintain and customize Service Catalog items, record producers, and the Service Portal to maximize self-service adoption
Maintain configuration item (CI) class structures, relationship mappings, and data reconciliation rules aligned with the Common Service Data Model (CSDM)
Troubleshoot and resolve CI data accuracy, identification and reconciliation engine (IRE) rules, and transform map issues from automated data imports
Design and build upgrade-safe custom applications using ServiceNow Studio and Application Engine, enforcing proper application scoping and access controls
Design, build, and troubleshoot inbound/outbound REST and SOAP web service APIs, IntegrationHub spokes, and MID Server configurations to connect third-party platforms
Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment to groom user stories and translate business needs into technical designs
Partners with technical stakeholders, architects, and product owners to shape solution design and platform governance
Reliably estimates relative work effort for various requests for self/team to enable prioritization
Support platform upgrade cycles, instance cloning, and Automated Test Framework (ATF) execution
Proactively stays on top of new capabilities in the platform
Handles other duties as assigned

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Full-flex work week
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance