Service Now Developer II

Little Caesars Pizza•Detroit, MI

17d

About The Position

The ServiceNow Developer II designs, develops, configures, implements, and supports scalable, maintainable ServiceNow solutions that meet business requirements and organizational standards. The role works independently and collaboratively across business and technical teams on small projects and components of larger initiatives, applying and expanding expertise in one or more areas of the ServiceNow platform. The developer collaborates with senior technical resources and project stakeholders to deliver quality solutions and contribute to effective technical outcomes, while supporting platform stability, security, and continuous improvement. The position balances concurrent assignments and deadlines, translates business requirements into platform solutions, builds integrations, supports release and lifecycle activities, and contributes to technical planning and testing. It also supports production applications, participates in rotational after-hours support, partners on security and compliance work, participates in design and code reviews, and creates technical and knowledge-sharing documentation. Work is typically performed in a standard office or remote environment. The position may involve on-call duties, occasional nights, weekends, or holidays, and some travel to restaurant locations or industry events in accordance with company travel policies. Duties are illustrative rather than comprehensive and may change at the company’s discretion.

Requirements

Bachelor’s degree in computer science, information technology, software engineering, or a related field; a minimum of 4 years of industry-related experience may be considered instead of a formal degree.
At least 5 years of experience in ServiceNow development, configuration, and administration, including hands-on ITSM and SPM experience and support and enhancement of solutions across multiple modules.
Experience with ServiceNow platform administration and configuration, including applications, users, roles, groups, access controls, and platform settings.
Experience developing ServiceNow applications using JavaScript, client-side and server-side scripting, and Glide APIs.
Experience with core ServiceNow development components, including Business Rules, Client Scripts, and Script Includes.
Experience with Service Catalog and Service Portal development.
Experience creating, configuring, and maintaining ServiceNow reports and dashboards.
Experience with Flow Designer and process automation.
Knowledge of ServiceNow development and platform architecture best practices, including configuration over customization.
Experience with ServiceNow service management, integrations, and platform security.
Knowledge of ITSM and ITIL principles, including Incident, Problem, Change, Knowledge Management, and Service Catalog concepts.
Experience with ServiceNow integration technologies, including REST and SOAP APIs, JSON and XML, IntegrationHub, MID Server, and authentication methods such as OAuth.

Nice To Haves

ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or other relevant certifications.
Experience with custom application development, CSM, CMDB, Employee Center, UI Builder, Next Experience, ServiceNow Mobile, AI/automation, analytics/reporting capabilities, and emerging ServiceNow features.
Experience with advanced analytics, reporting, dashboards, Platform Analytics, Performance Analytics indicators, KPIs, and data visualization for business and operational decision-making.
Experience designing and supporting enterprise integrations and data solutions, including REST/SOAP APIs, IntegrationHub, MID Server, Workflow Data Fabric, JSON/XML, OAuth, Import Sets, Transform Maps, secure data exchange, and data migration.
Experience with modern development and delivery practices, including AngularJS and front-end development, Automated Test Framework (ATF), automated regression testing, Git, Azure DevOps or similar tools, Agile/Scrum, technical estimation, troubleshooting, root cause analysis, continuous learning, and sustainable solution improvement.
Experience with advanced ServiceNow Strategic Portfolio Management (SPM) and related capabilities, such as resource management, strategic planning, and collaborative work management.

Responsibilities

Balance multiple concurrent technical assignments and deadlines, prioritize work, communicate technical information clearly, and collaborate with stakeholders, partners, and technical teams.
Translate business requirements into ServiceNow applications and platform enhancements through design, configuration, development, testing, and delivery in accordance with corporate standards and platform best practices.
Evaluate and implement solutions that improve processes, automation, efficiency, and maintainability, emphasizing configuration over customization and adoption of new platform capabilities.
Build and maintain integrations with internal and external systems for secure data exchange, automation, and reliable business processes.
Support ServiceNow releases and lifecycle activities, including deployments, update set management, application maintenance, release promotion, validation, and upgrades, following change, release, and governance practices.
Contribute to technical planning and estimation for project planning, resource allocation, and delivery timelines.
Develop and execute unit and regression test plans, validate changes, identify and resolve defects, and ensure solutions meet functional and technical requirements.
Collaborate with cross-functional teams, external resources, and offshore partners to research solutions, coordinate technical activities, resolve challenges, and support Agile/Scrum planning, delivery, and continuous improvement.
Support production applications by monitoring the environment, troubleshooting issues, performing root cause analysis, and participating in rotational after-hours support.
Partner with governance and security teams to investigate vulnerabilities, remediate findings, and align solutions with security, privacy, and compliance controls.
Participate in design and code reviews of internally and externally developed solutions, assess alignment with technical standards, identify improvements, and provide technical guidance as needed.
Create and maintain technical, support, and knowledge-sharing materials for troubleshooting, knowledge transfer, and ongoing platform support.