Service Now Developer II

Little Caesars•Detroit, MI

15d

About The Position

The ServiceNow Developer II designs, develops, configures, implements, and supports scalable, maintainable ServiceNow solutions that meet business requirements and organizational standards. The role works independently and collaboratively across business and technical teams on small projects and components of larger initiatives, applying and expanding expertise in one or more areas of the ServiceNow platform. The developer collaborates with senior technical resources and project stakeholders to deliver quality solutions and contribute to effective technical outcomes, platform stability, security, and continuous improvement. The position balances multiple concurrent assignments and deadlines, translates business requirements into platform solutions, and builds integrations with internal and external systems. It supports releases, lifecycle activities, testing, production troubleshooting, security and compliance work, technical reviews, and documentation. The role also collaborates with cross-functional teams and offshore partners and participates in rotational after-hours support. Work is typically performed in a standard office or remote environment, with some travel to restaurant locations or industry events as needed. The position may include on-call responsibilities and occasional work during nights, weekends, or holidays. Responsibilities are illustrative, not comprehensive, and may change at the company’s discretion.

Requirements

Bachelor’s degree in computer science, information technology, software engineering, or a related field; a minimum of 4 years of industry-related experience may be considered instead of a formal degree.
At least 5 years of experience in ServiceNow development, configuration, and administration, including hands-on experience with ServiceNow ITSM and SPM capabilities.
Demonstrated experience supporting and enhancing ServiceNow solutions across multiple modules.
Experience with ServiceNow platform administration and configuration, including managing applications, users, roles, groups, access controls, and platform settings.
Experience developing ServiceNow applications using JavaScript, client-side and server-side scripting, and Glide APIs.
Knowledge of core ServiceNow development components, including Business Rules, Client Scripts, Script Includes, and other core platform development components.
Experience with Service Catalog and Service Portal development.
Experience developing ServiceNow reports and dashboards to support business and operational needs.
Experience with Flow Designer and process automation.
Knowledge of ServiceNow development and platform architecture best practices, including configuration over customization.
Experience with ServiceNow service management, integrations, and platform security.
Knowledge of ITSM and ITIL principles, including Incident, Problem, Change, Knowledge Management, and Service Catalog concepts.
Experience with ServiceNow integrations and related technologies, including REST and SOAP APIs, JSON and XML, IntegrationHub, MID Server, and authentication methods such as OAuth.

Nice To Haves

ServiceNow certifications, such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or other relevant ServiceNow certifications.
Experience with advanced or specialized ServiceNow capabilities, including custom application development, CSM, CMDB, Employee Center, UI Builder, Next Experience, ServiceNow Mobile, AI/automation, analytics/reporting capabilities, and emerging features.
Experience with advanced ServiceNow analytics, reporting, dashboards, Platform Analytics, Performance Analytics indicators, KPIs, and data visualization for business and operational decision-making.
Experience designing and supporting enterprise integrations and data solutions, including REST/SOAP APIs, IntegrationHub, MID Server, Workflow Data Fabric, JSON/XML, OAuth, Import Sets, Transform Maps, secure data exchange, and data migration processes.
Experience with modern development and delivery practices, including AngularJS and front-end development, Automated Test Framework (ATF), automated regression testing, Git, Azure DevOps or similar tools, Agile/Scrum practices, technical estimation, troubleshooting, root cause analysis, continuous learning, and sustainable solution improvement.
Experience with advanced ServiceNow Strategic Portfolio Management (SPM) and related capabilities, such as resource management, strategic planning, and collaborative work management.

Responsibilities

Balance multiple concurrent technical assignments and deadlines, prioritize work effectively, communicate complex technical information clearly, and collaborate with stakeholders, partners, and technical teams.
Translate business requirements into ServiceNow solutions by designing, configuring, developing, testing, and delivering applications and platform enhancements in alignment with business needs, corporate standards, and platform best practices.
Evaluate and implement ServiceNow solutions that improve processes, automation, efficiency, and maintainability, emphasizing configuration over customization and adoption of new platform capabilities.
Build and maintain integrations with internal and external systems to support secure data exchange, automation, and reliable business processes.
Support ServiceNow releases and lifecycle activities, including deployments, update set management, application maintenance, release promotion, validation, and upgrades, following change management, release management, and governance practices.
Contribute to technical planning and estimation for project planning, resource allocation, and delivery timelines.
Develop and execute test plans, including unit and regression testing, to validate changes, identify and resolve defects, and ensure functional and technical requirements are met.
Collaborate with cross-functional and technical teams, external resources, and offshore partners to research solutions, coordinate technical activities, resolve challenges, and support Agile/Scrum planning, delivery, and continuous improvement.
Support production applications by monitoring the environment, troubleshooting issues, conducting root cause analysis, and participating in rotational after-hours support.
Partner with governance and security teams to investigate vulnerabilities, remediate findings, and align solutions with security, privacy, and compliance controls.
Participate in design and code reviews of internally and externally developed solutions, validate alignment with technical standards, identify improvement opportunities, and provide technical guidance as needed.
Create and maintain technical, support, and knowledge-sharing materials for solutions, knowledge transfer, troubleshooting, and ongoing platform support.