ServiceNow Developer - HRSD
About The Position
Support the development and implementation of ServiceNow HRSD solutions by assisting in translating business requirements into technical designs. Configure and enhance ServiceNow applications, with a focus on HRSD capabilities such as case management, employee service center, and knowledge management. Collaborate with business analysts, senior developers, and architects to deliver solutions aligned with requirements and platform best practices. Develop and maintain ServiceNow components, including workflows, forms, catalogs, and integrations under guidance from senior team members. Assist in troubleshooting and resolving technical issues, including debugging and fixing defects. Participate in testing activities, including unit, system, and integration testing to ensure solution quality. Support code reviews and quality assurance efforts, incorporating feedback to improve development practices. Contribute to technical and functional documentation, including design documents and knowledge articles. Participate in demos and sprint reviews, showcasing developed functionality to stakeholders and product owners. Assist with platform upgrades and patching activities, including regression testing and issue resolution. Stay current with ServiceNow features and HRSD capabilities to support continuous learning and improvement.
Requirements
- Active "PUBLIC TRUST" or "SECRET" clearance, or ability to obtain one prior to onboarding.
- Ability to commute to client or corporate offices within the Washington, DC metro area 2–3 days per week.
- 2–4 years of professional experience, with exposure to ServiceNow development or similar platforms.
- Bachelor’s degree in an IT-related field (or equivalent experience).
- ServiceNow Certified System Administrator (CSA) certification (or working toward certification).
- Working knowledge of ServiceNow platform, with a focus on HRSD or related modules preferred.
- Familiarity with scripting and development concepts, such as JavaScript and ServiceNow scripting (Glide).
- Basic experience with Flow Designer, IntegrationHub, or similar tools.
- Understanding of Software Development Lifecycle (SDLC) concepts and Agile methodologies.
- Exposure to web services and integrations (REST/SOAP) is a plus.
- Strong problem-solving and analytical skills, with attention to detail.
- Good written and verbal communication skills, and ability to collaborate in a team environment.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Nice To Haves
- ServiceNow Certified Implementation Specialist (CIS) certifications, preferably CIS-HR
- Basic experience with integrations, including REST, SOAP, or MID Server.
- Agile certifications (e.g., Scrum Fundamentals) or project experience in Agile teams.
- Understanding of Federal HR processes and systems.
- Strong interpersonal skills and willingness to learn from senior developers and team members.
Responsibilities
- Translate business requirements into technical designs for ServiceNow HRSD solutions.
- Configure and enhance ServiceNow applications, focusing on HRSD capabilities like case management, employee service center, and knowledge management.
- Collaborate with business analysts, senior developers, and architects on solution delivery.
- Develop and maintain ServiceNow components (workflows, forms, catalogs, integrations).
- Assist in troubleshooting and resolving technical issues, including debugging and defect fixing.
- Participate in unit, system, and integration testing.
- Support code reviews and quality assurance efforts.
- Contribute to technical and functional documentation.
- Participate in demos and sprint reviews.
- Assist with platform upgrades and patching, including regression testing.
- Stay current with ServiceNow features and HRSD capabilities.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
