ServiceNow Developer - CSM
About The Position
Immediate need for a ServiceNow Developer for our customer based in the Healthcare Insurance sector. The selected candidate will be responsible for CSM ServiceNow application support, solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. The selected candidate plays a key role in maturing Customer Service Products built on the ServiceNow platform. Will help lead ServiceNow delivery and work with key business units and process managers to build solutions and processes, supporting maintenance, continual service improvement and new capabilities on the ServiceNow platform. Performs complex analysis, design, development, automated unit and integration testing, and debugging of computer software ranging from operating system architecture integration and software design to selection of computer systems, language, and/or equipment. Designs, codes, tests, develops, and documents application programs for computer systems. Works with end-users and project stakeholders to define system scope and objectives. Manages modifications to and maintenance of operational programs and procedures. Leads stakeholder and product owner meetings to define software requirements and creates highly complex systems. This position is a long-term contract position with the strong possibility of conversion to FTE status with our customer.
Requirements
- ServiceNow Certification Required - any Developer version acceptable
- 5+ years of ServiceNow development experience, specifically within the Customer Service Management (CSM)
- Experience with UIB type of business rules, UI actions, UI builder, playbook experience, flow designer exp
- Must have worked on the Zurich version of ServiceNow
- Must have experience in implementing templates and dashboards in the ServiceNow platform
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions, including: ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
- Must have JavaScript experience
- Experience with customization and configuration of ServiceNow modules through the use of scripting (JavaScript, etc.) and UI development
- CSM, Admin, any sort of ServiceNow certification
- Service portal experience
Nice To Haves
- Integration of API's
Responsibilities
- CSM ServiceNow application support, solutions and processes
- Supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform
- Maturing Customer Service Products built on the ServiceNow platform
- Leading ServiceNow delivery and working with key business units and process managers to build solutions and processes
- Performing complex analysis, design, development, automated unit and integration testing, and debugging of computer software
- Designing, coding, testing, developing, and documenting application programs for computer systems
- Working with end-users and project stakeholders to define system scope and objectives
- Managing modifications to and maintenance of operational programs and procedures
- Leading stakeholder and product owner meetings to define software requirements
- Creating highly complex systems
- Implementing templates and dashboards in the ServiceNow platform
- Customization and configuration of ServiceNow modules through the use of scripting (JavaScript, etc.) and UI development to tailor the platform to specific business needs
- Building out service catalogs and forms to support use cases/workflows needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
