ServiceNow Delivery Lead Senior Manager

Accenture • St. Louis, MO

1d • $62,800 - $218,800

About The Position

Accenture is hiring a ServiceNow Delivery Lead Senior Manager to lead delivery of ServiceNow solutions and services in a client consulting environment. The role oversees engagements from post-sale through successful project completion, managing scope, deliverables, budgets, client satisfaction, and business outcomes. It combines strategic delivery leadership with hands-on involvement in the ServiceNow platform, collaboration with client stakeholders and internal account teams, and continued development of implementation methods and service offerings. Travel may be required and can vary from 0% to 100%, depending on business needs and client requirements.

The role requires extensive experience delivering enterprise technology or digital transformation programs, hands-on leadership of ServiceNow implementations, and client-facing leadership with senior stakeholders and executive sponsors. A bachelor's degree or equivalent professional experience is required. Accenture provides access to training and certification opportunities and offers benefits including medical, dental, vision, life and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

The listed annual salary ranges vary by location: California $73,800–$218,800; Colorado, Connecticut, Maryland, Minnesota $73,800–$189,000; District of Columbia $78,500–$201,300; Illinois, New York $68,300–$189,000 or $68,300–$218,800 respectively; Maine $62,800–$161,000; Massachusetts $73,800–$201,300; New Jersey $78,500–$218,800; Ohio $68,300–$175,000; Virginia $68,300–$201,300; and Washington $80,200–$201,300. Compensation depends on factors including office location, role, skill set, and experience.

Requirements

• At least 10 years of experience delivering enterprise technology or digital transformation programs, preferably in consulting or professional services.
• At least 6 years of hands-on experience delivering and governing ServiceNow implementations, including complex, multi-workstream, or enterprise-scale programs.
• At least 4 years of client-facing delivery leadership, including direct engagement with senior stakeholders and executive sponsors.
• ServiceNow System Administrator certification or at least 5 years of demonstrated, in-depth ServiceNow platform experience.
• Bachelor’s degree or equivalent professional experience, with at least 12 years of total work experience.
• Proven experience leading deployment of enterprise software solutions in client environments, ideally ITIL-related.
• Strong background working with enterprise software companies and/or consulting companies.
• Ability to lead leaders and foster a high-performing, collaborative delivery organization.
• Strong analytical, problem-solving, and decision-making skills in complex and ambiguous environments.
• Executive-level presence and ability to influence delivery, sales, and client leadership.
• Customer-centric mindset focused on business outcomes and long-term value creation.
• Comfort operating at strategic and hands-on levels as needed.
• Process-oriented approach and willingness to seek help from peers and subject matter experts.

Nice To Haves

• PMP, CSM, or equivalent project/program leadership certification.
• ITIL V3 or V4 Foundations certification.
• Formal project or program management experience.
• Experience with SaaS delivery models and cloud-based enterprise architectures.
• Prior experience supporting sales pursuits, account growth, or deal shaping.
• Advanced ServiceNow certifications or exposure to multiple practice areas such as ITSM, CSM, SPM, ITAM, CMDB, and AI/Automation.

Responsibilities

• Lead consulting engagements from the post-sales stage through successful delivery, managing scope, deliverables, budget, client satisfaction, and business outcomes.
• Manage all aspects of project and solution delivery.
• Lead and manage the implementation project team.
• Prepare client-facing and internal deliverables, including project plans, issue and risk registers, and weekly status reports.
• Identify opportunities to provide additional value to clients and work with ServiceNow account teams to advance them.
• Drive continuous improvement of implementation methodology and service offerings based on client experience.
• Provide thought leadership and influence sponsors and stakeholders by presenting options, pros, cons, and risks to solve governance, program/project management, business process, and technical problems.
• Stay informed about new ServiceNow applications and offerings, and develop in the ServiceNow platform for clients.

Benefits

• Medical, dental, vision, life, and long-term disability coverage.
• 401(k) plan.
• Bonus opportunities.
• Paid holidays.
• Paid time off.
• Access to training and certification opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior