ServiceNow Enterprise Integration Delivery Lead
About The Position
The ServiceNow Enterprise Integration Delivery Lead directs, manages, plans, and administers the operational and administrative activities of an Application Development section. This role manages a team responsible for all phases of systems development and implementation and leads the ServiceNow enterprise integration POD. The lead is accountable for integration standards, reusable patterns, scalable and predictable delivery, quality, and platform health. The position owns delivery execution across the ServiceNow integration POD, governs enterprise integration standards, and drives the migration of legacy and custom integrations to the enterprise API platform. It oversees ServiceNow release planning, upgrades, patching, instance health, and integration regression testing. The role also monitors delivery and platform performance, manages resources and budgets, leads people-related activities, and partners with stakeholders across the company and external organizations.
Requirements
- Bachelor's degree in Software Engineering, Business, Information Systems, or a related discipline and 8 years of experience; or a master's degree and 7 years of experience; or a PhD and 3 years of experience.
- At least 1 year of supervisory experience and demonstrated application or platform delivery leadership.
- Ability to manage ServiceNow instance strategy, integration architecture standards, upgrade and clone cycles, deployment methods, platform health, technical debt, and scope discipline.
- Ability to operate within well-defined expectations and make strategic decisions that impact the department or division/site; may have final decision authority for project-level budget and activities.
- Experience managing 1–2 leads and 5–10 employees or contractors, directly or indirectly, at varying levels of Application Technology individual contributors.
Nice To Haves
- Working knowledge of Agile delivery, release management, DevOps, estimation, capacity planning, and quality metrics.
- ServiceNow integration delivery experience, such as IntegrationHub, REST/SOAP APIs, MID Server, middleware, or enterprise API platforms.
Responsibilities
- Ensure compliance with applicable Corporate and Divisional Policies and procedures.
- Understand the organization's vision, goals, and strategies; align department priorities, determine critical success factors, and evaluate initiatives for strategic fit.
- Champion change and innovation, encourage creativity, remain open to new ideas, and support people who initiate change and take risks.
- Anticipate and recommend technical solutions to business problems; ensure ServiceNow integration solutions meet business requirements, enterprise architecture and integration standards, security requirements, and scalability needs.
- Own delivery execution across the ServiceNow integration POD, including intake, sprint readiness, estimation, delivery commitments, cross-system dependencies, impediments, and team capacity.
- Define and govern ServiceNow enterprise integration standards, reusable patterns and templates, API design, authentication and security (including OAuth, mTLS, and MID Server), error handling, logging, and monitoring.
- Drive rationalization and migration of legacy and custom integrations to the enterprise API platform and establish a scalable, repeatable integration delivery model.
- Oversee ServiceNow release planning, upgrades, patching, and instance health, including integration regression testing and rollback readiness.
- Govern scope, DevOps controls, defects, technical debt, and risk to limit customization sprawl and protect platform stability.
- Make delivery performance visible through velocity, burn-down, capacity, quality, integration-health, platform-health, and license-consumption metrics, and drive corrective action when needed.
- Negotiate, secure, and oversee resources needed for operational and delivery demands.
- Oversee and control department budgets and project capital/RCE expenditures and ROI; develop, monitor, and meet expense and recovery plans, and pursue cost reductions and cost avoidance.
- Lead people-management activities, including setting expectations, coaching, counseling, development, evaluation, feedback, hiring, discipline, and separations; determine the necessary mix of skills.
- Establish and maintain relationships across the company and with external partners, collaborating with Product Owners, Enterprise and Integration Architects, Scrum Masters, QA, Security, and upstream and downstream application owners.
Benefits
- Paid time off, including vacation, holidays, and sick time.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Eligibility to participate in long-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
