ServiceNow Data Engineer (Top Secret Clearance Required)

ICF • Reston, VA

1d • $81,499 - $167,644 • Remote

About The Position

This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. As a ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing and configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients. Remote work is authorized within the United States. Must support US Eastern time zone working hours. ICF monitors employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

Requirements

• 2 or more years of experience implementing ServiceNow solutions
• Experience with third-party system integrations and data engineering
• Must have Top-Secret Clearance
• Must be a US Citizen, must reside in the United States, be authorized to work in the United States, and perform all work within the United States.
• ServiceNow Certified System Administrator
• Certified in one or more additional mainline ServiceNow certifications

Nice To Haves

• Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications
• Possess a ServiceNow Certified Application Developer Certification
• Configuring and Creating ServiceNow reports, dashboards via Platform/Performance Analytics
• An understanding of integration techniques with external systems and data mapping practices.
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• Strong scripting skills in JavaScript and GlideScript
• Strong technical skills, including workflow configuration, and business rule development
• Experience in customizing UI and creating complex workflows
• Experience troubleshooting and resolving technical issues
• Detail-oriented tendencies with excellent problem-solving and analytical abilities
• The ability to work effectively in a team-oriented, collaborative environment
• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

Responsibilities

• Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.
• Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.
• Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
• Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
• Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
• Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
• Support end-user training to ensure a smooth adoption of the implemented solution.
• Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
• Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
• Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
• Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
• Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.
• Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Benefits

• ICF is an equal opportunity employer.
• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed