ServiceNow Configuration Manager (Top Secret Clearance Required)

ICF • Reston, VA

1d • $81,499 - $167,644 • Remote

About The Position

As a Senior ServiceNow Configuration Manager, you will play a pivotal role in successfully leading the design and deployment of ServiceNow solutions for clients. This role involves leading the design, configuration, customization, and implementation of ServiceNow applications to meet specific business requirements. Your technical expertise, leadership, attention to detail, and commitment to excellence will contribute significantly to project success and client satisfaction. This role is contingent upon a contract award, and interviews are being conducted in anticipation of the award.

Requirements

• 5+ years of experience implementing ServiceNow solutions
• 3+ years of experience with building custom applications and integrations
• Candidate must have Secret or Top Secret Clearance.
• Must be a US Citizen, must reside in the United States, be authorized to work in the United States, and perform all work within the United States.
• Must have ServiceNow Certified System Administrator

Nice To Haves

• Hands-on experience (>480 hours each) configuring or building 10 or more ServiceNow applications
• Certified Application Developer Certification (ServiceNow)
• Experience with using and configuring ServiceNow AI features such as the Control Tower, AI Agents, integrations with other Generative and Agentic AI Tools.
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• In-depth knowledge of scripting languages, including JavaScript and GlideScript
• Strong technical skills, including workflow configuration, and business rule development
• Expertise in designing and implementing complex workflows
• The ability to independently create and manage integrations with external systems
• Strong problem-solving skills and ability to innovate solutions
• Detail-oriented tendencies with excellent problem-solving and analytical abilities
• The ability to work effectively in a team-oriented, collaborative environment
• Excellent communication and leadership abilities
• Understanding of performance optimization techniques

Responsibilities

• Work closely with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements, and lead the design of complex, effective ServiceNow solutions.
• Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions, ensuring they align with designed requirements and industry best practices. Develop and maintain advanced scripts, business rules, and client scripts.
• Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency. Validate data migration to beneficial ServiceNow data structures, leveraging out-of-the-box schemas before designing custom tables and fields.
• Assist architects in the design and integration of ServiceNow with other systems and applications for seamless end-to-end processes.
• Collaborate with solutions architects to analyze platform performance, design optimization strategies, and implement performance and security improvement configurations.
• Validate the completeness of the team’s documentation of configurations, customizations, data schemas, and other technical decisions.
• Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address issues and perform necessary adjustments.
• Support end-user training to ensure smooth adoption of the implemented solution.
• Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
• Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams for timely resolution of incidents and problems.
• Contribute to the development of ICF’s best practices and standards. Adhere to security and implementation best practices and ensure implemented solutions meet relevant compliance requirements.
• Stay updated on the latest ServiceNow features, enhancements, and best practices. Continue certification and training processes to meet Practice standards and growth areas.
• Provide technical guidance to Associate ServiceNow Developers and ServiceNow Developers. Support the growth of other Practice members.
• Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective communication.
• Support the development of client roadmaps and solution demonstrations to identify and foster new opportunities for ICF services and ServiceNow licenses sales. Support proposals for new opportunities, including oral presentations and written technical proposals.

Benefits

• ICF is an equal opportunity employer.
• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed