ServiceNow Architect (Top Secret Clearance Required)

ICF•Reston, VA

1d•Remote

About The Position

This role is contingent upon a contract award. As a ServiceNow Solutions Architect, you will be a crucial member of our ServiceNow practice, responsible for providing expertise in all facets of the ServiceNow platform and integrated technologies. Your primary role will be to design and architect comprehensive solutions that meet our clients' business requirements while aligning with industry best practices. Working collaboratively with various teams, you will play a key role in the successful delivery of ServiceNow projects.

Requirements

8 or more years of experience implementing and architecting ServiceNow solutions
Candidate must have a Top-Secret Clearance
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
Experience Creating or Developing Custom Service Now Applications (AppEngine)
Certified in three or more additional mainline certifications, with preference for the following: CIS – Discovery, CIS – Service Mapping, CIS – Software Asset Management, CIS – Hardware Asset Management, CIS – Event Management, CIS – Performance Analytics, CIS – Vulnerability Management / Response, CIS – IT Service Management, CIS – Customer Service Management
Hands-on experience (> 480 hours each) implementing or architecting 20 or more ServiceNow applications
Experience implementing ServiceNow Now Assist features.
Experience implementing and configuring ServiceNow AI Agents, Integration with other AI providers.
Experience leading technical project teams
Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies
Excellence in scripting languages (JavaScript, GlideScript) and other relevant languages
Experience in designing and leading complex solutions and integrations
Strong understanding of system architecture and design principles.
Strong technical leadership skills and a hunger to take on additional responsibilities
Excellent written and oral communications skills to deliver technical solutions simply and succinctly
Exceptional problem-solving and critical-thinking abilities
Excellent communication, presentation, and stakeholder management skills
In-depth understanding of ServiceNow best practices and industry trends
Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery

Responsibilities

Provide expert guidance on ServiceNow capabilities, customization options, and best practices.
Lead the design of ServiceNow solutions that meet clients' requirements and leverage the ServiceNow platform and integrations effectively.
Identify and solve potential challenges.
Support the delivery of ServiceNow solutions.
Provide technical oversight and ensure the design is accurately implemented.
Ensure deliveries follow ICF and ServiceNow standards and processes.
Oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes.
Ensure data consistency and integrity across platforms.
Conduct performance analysis and optimizations to improve the efficiency and responsiveness of ServiceNow and integrated solutions.
Address performance bottlenecks.
Design quality assurance plans and ensure the technical deliverables meet quality standards and best practices.
Work with project managers to keep projects within scope and timeline.
Communicate project status with practice leadership and clients.
Support deployment registrations to maintain ServiceNow partner status.
Design the security plan and ensure all solutions follow security best practices and compliance requirements.
Work with security teams to implement security measures and maintain a secure environment.
Create technical documentation, including architecture diagrams, design specifications, and implementation guidelines.
Contribute to the knowledge base and share best practices within the team and the Practice.
Lead knowledge sharing sessions across the practice.
Stay updated on the latest developments in ServiceNow and integrated technologies, tools, and industry trends.
Enhance your expertise to provide innovative solutions and approaches.
Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions.
Foster growth of our ServiceNow talent pool by targeting career pathways, mentoring and coaching individuals, and tailoring growth plans.
Foster enduring relationships between ICF, ServiceNow, and our clients.
Facilitate collaboration and issue resolution.
Contribute to the growth of the business.
Lead the development of client roadmaps to identify and foster new opportunities for ICF services and ServiceNow licenses sales.
Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner.
Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution.