ServiceNow Developer (Top Secret Clearance Required)

ICF • Reston, VA

1d • $81,499 - $167,644 • Remote

About The Position

This role is contingent upon a contract award. As a ServiceNow Developer, you will play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients. This position requires that the job be performed in the United States. ICF monitors employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Requirements

• 2 or more years of experience implementing ServiceNow solutions
• ServiceNow Certified System Administrator
• Must have an active Top-Secret Security Clearance
• Must reside in the United States, be authorized to work in the United States, and perform all work within the United States.

Nice To Haves

• Certified in one or more additional mainline certifications, with preference for: ServiceNow Certified Application Developer ; CIS – Discovery ; CIS – IT Service Management ; CIS – Service Mapping ; CIS – Software Asset Management; CIS – Hardware Asset Management; CIS – Event Management; CIS – Performance Analytics
• Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• In-depth knowledge of ServiceNow Now Assist features, AI Agent capabilities and Integrations with third-party AI tools.
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• Strong scripting skills in JavaScript and GlideScript
• Strong technical skills, including workflow configuration, and business rule development
• Experience in customizing UI and creating complex workflows
• An understanding of integration techniques with external systems
• Experience troubleshooting and resolving technical issues
• Detail-oriented tendencies with excellent problem-solving and analytical abilities
• The ability to work effectively in a team-oriented, collaborative environment
• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

Responsibilities

• Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.
• Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.
• Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
• Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
• Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
• Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
• Support end-user training to ensure a smooth adoption of the implemented solution.
• Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
• Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
• Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
• Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
• Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.
• Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Benefits

• ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.
• Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $167,644.00 Nationwide Remote Office (US99)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed