Associate ServiceNow Developer (Secret Clearance Required)

ICF•Reston, VA

1d•$67,355 - $138,549•Remote

About The Position

This role is contingent upon a contract award. As an Associate ServiceNow Developer, you play a pivotal role in successfully deploying ServiceNow solutions for our clients. In this role, you will be responsible for configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Requirements

6 months or more experience implementing ServiceNow solutions
ServiceNow mainline certification with preference for ServiceNow Certified System Administrator
Must have an active Secret Security Clearance
Must reside in the United States, be authorized to work in the United States, and perform all work within the United States.

Nice To Haves

Hands-on experience (>480 hours each) configuring or building 1-3 ServiceNow applications
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Familiarity with ITIL processes and IT Service Management (ITSM) principles
Strong technical skills, including scripting, workflow configuration, and business rule development
Detail-oriented tendencies with excellent problem-solving and analytical abilities
The ability to work effectively in a team-oriented, collaborative environment
Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

Responsibilities

Work closely with Solutions Architects and Business Analysts to understand the business outcomes and functional requirements and how they align with ServiceNow solution designs.
Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements, and meet industry best practices.
Facilitate data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
Support end-user training to ensure a smooth adoption of the implemented solution.
Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet practice standards and growth areas and contribute to the continued success of the team.
Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective communication, including risks, issues, successes, and overall project status.