ServiceNow Consultant CSDM (w/m/d)

Netlution

15h•Hybrid

About The Position

You are a ServiceNow expert with in-depth knowledge of CSDM, CMDB, and ITOM and want to actively shape complex enterprise environments? Then Netlution is the right place for you! Together with your team colleagues, you will advise our clients on the conception, introduction, and further development of a powerful and sustainable ServiceNow CMDB based on CSDM 5. You will support our clients in the conception, introduction, and further development of CMDB and CSDM solutions, taking on a central functional and technical consulting role. You will develop scalable CSDM-5-compliant data models and CMDB architectures for complex enterprise environments. You will conceptualize and establish sustainable CMDB governance and define standards for data quality, ownership, lifecycle, and responsibilities together with our clients. You will advise and support in the optimal use of ITOM Discovery, Agent Client Collector (ACC), and Service Mapping, ensuring reliable and automated population of the CMDB. You will analyze existing CMDB structures, identify optimization potential, and develop a suitable CSDM and CMDB roadmap together with our clients. You will conceptualize and moderate workshops with C-level stakeholders, Service Owners, Enterprise Architects, and technical teams, translating diverse requirements into viable solutions. You will act as a functional and technical sparring partner for architecture and governance decisions, ensuring that ServiceNow best practices are implemented sustainably.

Requirements

At least 5 years of professional experience with ServiceNow.
Successfully accompanied and implemented several CMDB and CSDM introductions.
Very good and current knowledge in CSDM 5.
In-depth understanding of the ServiceNow CMDB and its data models.
Sound practical experience with ITOM Discovery, Agent Client Collector (ACC), and Service Mapping.
Extensive know-how in CMDB governance, data modeling, data quality, ownership, and lifecycle management.
Experience with complex enterprise ServiceNow environments with more than 100,000 Configuration Items (CIs).
Extensive experience in the conception and moderation of customer and architecture workshops.
Ability to convey complex technical contexts understandably.
Ability to navigate between C-level, Service Owners, and technical teams and to consolidate the requirements of different stakeholders.
ServiceNow Certified System Administrator (CSA) certification.
Relevant CIS certifications, e.g., CIS Discovery/Service Mapping, CIS Data Foundations, or comparable ServiceNow certifications.
Structured and solution-oriented work approach.
Combines strong consulting competence with a high technical and architectural understanding.

Responsibilities

Advise clients on the conception, introduction, and further development of a powerful and sustainable ServiceNow CMDB based on CSDM 5.
Support clients in the conception, introduction, and further development of CMDB and CSDM solutions.
Develop scalable CSDM-5-compliant data models and CMDB architectures for complex enterprise environments.
Conceptualize and establish sustainable CMDB governance and define standards for data quality, ownership, lifecycle, and responsibilities.
Advise and support in the optimal use of ITOM Discovery, Agent Client Collector (ACC), and Service Mapping.
Analyze existing CMDB structures, identify optimization potential, and develop a suitable CSDM and CMDB roadmap.
Conceptualize and moderate workshops with C-level stakeholders, Service Owners, Enterprise Architects, and technical teams.
Act as a functional and technical sparring partner for architecture and governance decisions.
Ensure that ServiceNow best practices are implemented sustainably.