ServiceNow Business Process Consultant
About The Position
The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. This role involves translating client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow. It includes leading process workshops, facilitating stakeholder interviews, developing feature lists and user stories for Agile delivery, and providing guidance throughout the implementation lifecycle. The consultant acts as a trusted advisor, helping clients define future-state service delivery processes while ensuring alignment to platform standards. The role also supports UAT and QA, collaborates with cross-functional teams, and delivers value-driven outcomes. Travel may be required for this role, varying from 25% to 100% depending on business need and client requirements.
Requirements
- Minimum 3+ years’ experience working in the ServiceNow platform.
- Minimum 2+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
- Minimum 2+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
- Minimum 2+ years’ experience identifying how to meet business requirements using ServiceNow.
- Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)
Nice To Haves
- ITIL v4 Managing Professional or Strategic Leader Certification
- Agile Scrum Product Owner Certification
- ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
- Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.
- Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
- Extensive experience in process management competencies.
- Agile Scrum Master certification
- Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.
Responsibilities
- Translates client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow.
- Leads process workshops.
- Facilitates stakeholder interviews.
- Develops feature lists and user stories for Agile delivery.
- Provides guidance throughout the implementation lifecycle.
- Acts as a trusted advisor, helping clients define future-state service delivery processes while ensuring alignment to platform standards.
- Supports UAT and QA.
- Collaborates with cross-functional teams.
- Delivers value-driven outcomes.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life coverage
- Long-term disability coverage
- 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
