ServiceNow Business Process Manager
About The Position
Accenture is a global professional services organization and a vital services partner to the world’s major cloud providers, including ServiceNow. The Accenture ServiceNow Business Group focuses on platform-led transformation, combining industry and technology expertise to help clients achieve digital business goals. This role involves helping clients navigate cloud adoption, reimagine service operations, and modernize work using the ServiceNow platform. The ServiceNow Business Process Manager will be part of an Accenture team, responsible for providing Industry Best Practice guidance and collaborating with customers to achieve their business outcomes through ServiceNow. The role requires a deep understanding of the customer's business and the ServiceNow system to identify and document necessary changes for business operations. The Business Process Consultant will lead process and design workshops and act as a trusted advisor throughout the engagement. Success in this role requires strong interpersonal skills, a customer-focused approach, and the ability to work with cross-functional teams. Travel may be required, varying from 25% to 100% based on business needs and client requirements.
Requirements
- Minimum 5+ years’ experience working in the ServiceNow platform.
- Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
- Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
- Minimum 4+ years’ experience identifying how to meet business requirements using ServiceNow.
- Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)
Nice To Haves
- ITIL v4 Managing Professional or Strategic Leader Certification
- Agile Scrum Product Owner Certification
- ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
- Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.
- Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
- Extensive experience in process management competencies.
- Agile Scrum Master certification
- Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.
Responsibilities
- Delivering Industry Best Practice guidance
- Collaborating with customers to achieve their business outcomes using ServiceNow
- Leading all process and design workshops for the project
- Acting as a trusted advisor with the customer throughout the engagement
- Identifying and documenting all needed changes and adjustments required to enable business operation for users and processes which will interact with the system
- Understanding and responding to customer and business needs in a rapidly changing business environment
Benefits
- medical
- dental
- vision
- life
- long-term disability coverage
- a 401(k) plan
- bonus opportunities
- paid holidays
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
