Business Process Manager (Java Script and ServiceNow)
About The Position
We are seeking a Business Process Manager who can translate complex operational workflows into clear, actionable technical requirements. This role blends structured business process analysis with hands‑on familiarity in modern web technologies and ServiceNow or low‑code development platforms. The ideal candidate will evaluate system performance, drive process improvements, manage lifecycle governance, and produce high‑quality knowledge‑management artifacts that support feature releases and change management. Ardent Principles delivers cutting‑edge capabilities across data science, data engineering, software engineering, AI solutions, cybersecurity, staff augmentation, and IT program management. We thrive at the intersection of mission, technology, and innovation. Passionate Integrity, Driven by Excellence. At Ardent Principles, we don’t just offer jobs—we build careers rooted in purpose. Our competitive salary ranges and industry‑leading benefits are designed to support long‑term stability, growth, and overall well‑being. We’re committed to creating an environment where talented people can do their best work and feel valued while doing it. Join us as we continue building the future of secure, high‑impact solutions.
Requirements
- Active TS/SCI with Full Scope Polygraph
- Business process analysis, including evaluating customer need, internal processes, document business process models, and translating these models as functional technical requirements.
- Using web development technologies, specifically JavaScript, HTML, and CSS.
- Developing ServiceNow OR advanced experience with software development OR experience with low-code development platforms and the aptitude to develop ServiceNow experience.
- Systems evaluation, such as identifying measures or indicators of system performance and the actions needed to improve/correct performance, relative to the goals of the system.
- Process improvement, such as analyzing functions, requirements, or existing capabilities and shortfalls.
- Program management and project task management.
- Customer relations and outreach.
- IT and systems lifecycle management, including managing review boards, and change and release management.
- Knowledge management, including developing feature release descriptions, and technical artifacts related to development under this request.
Nice To Haves
- ServiceNow Certified Application Developer, or completion of requisite ServiceNow training for the certification.
- ServiceNow Automated Test Framework (ATF).
- ServiceNow application suites (e.g., IT Service Management, IT Business Management), developing Dashboards on ServiceNow, and using ServiceNow Performance Analytics.
- Using ServiceNow project management applications.
- Working with Sponsor’s IT service providers.
- Advising Sponsor personnel on processes, practices, and policies that directly impact the organization.
- Cloud architecture, including expertise beyond the Sponsor’s legacy cloud environments.
Responsibilities
- Business process analysis, including evaluating customer need, internal processes, document business process models, and translating these models as functional technical requirements.
- Using web development technologies, specifically JavaScript, HTML, and CSS.
- Developing ServiceNow OR advanced experience with software development OR experience with low-code development platforms and the aptitude to develop ServiceNow experience.
- Systems evaluation, such as identifying measures or indicators of system performance and the actions needed to improve/correct performance, relative to the goals of the system.
- Process improvement, such as analyzing functions, requirements, or existing capabilities and shortfalls.
- Program management and project task management.
- Customer relations and outreach.
- IT and systems lifecycle management, including managing review boards, and change and release management.
- Knowledge management, including developing feature release descriptions, and technical artifacts related to development under this request.
Benefits
- Highly Competitive Salary
- Generous Paid Time Off
- Dedicated Training Budget
- 100% Employer-Covered Family Vision, Dental, and Health Insurance
- 100% Employer-Covered Life and Disability Insurance
- 401(k) Plan with a 6% Employer Match
- 11 Paid Government Holidays
- Spot Bonuses for Exceptional Performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
