Business Process Consultant

Great American Insurance Group•Lakeland, FL

3d•Hybrid

About The Position

Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We’re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic. Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities. Our field team members are located in every state in which we operate. Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Requirements

Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field.
Generally, a minimum of 10 years of Business Process improvement experience.
Demonstrated proficiency in process mapping, data analysis, and project management.
Responsible for complex process analysis, design and simulation, requiring a high degree of creativity and latitude.
Works to assist with small projects or portions of large, complex projects.
Maintains knowledge of industry trends, best practices, and benchmarks and incorporates relevant insights into process improvement initiatives.
Requires a high level of understanding of the organization's business and technology operations.
Strong analytical skills with the ability to gather and analyze data to drive decision-making.

Nice To Haves

Prior Insurance experience preferred.
Completion of or continuing progress toward a professional process improvement designation preferred, such as Lean, Six Sigma, or Lean Six Sigma.

Responsibilities

Conducts thorough assessments of existing business processes and interdependences with business polices, and procedures. Develops new processes as required to meet business objectives.
Utilizes data-driven analysis to identify inefficiencies, sub-optimal customer/user experience, bottlenecks, and areas for enhancement.
Aligns new business processes with existing ones and ensures scalability.
Conducts thorough testing of business process designs to calibrate accuracy and efficiency.
Collaborates with business stakeholders to develop actionable improvement plans.
Leverages system functionalities and technologies to support business objectives.
Establishes key performance indicators to measure business process effectiveness. Tracks and reports on progress.
Addresses any resistance to change and coordinates change management including training/support during process transitions. Facilitates the adoption of new business policies and processes across the organization.
May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
Performs other duties as assigned.