ServiceNow Business Analyst
About The Position
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! The Work: The ServiceNow Business Analyst will support the implementation from proposal to delivery by applying knowledge of ServiceNow. The Business Analyst will lead requirements gathering sessions to capture the detail needed to design solutions that meet or exceed expectations. Be able to write effective user stories for developers and support the technical team. Build trusting relationships with project stakeholders and the implementation team. Work closely with the ServiceNow Architect to identify ways to reduce efforts and ensure all business and design requirements are met. Lead quality management reviews, support test plan development, and organizational change management. Ensure quality solutions are developed and deployed.
Requirements
- At least one year of ServiceNow delivery experience
- Business Analysis experience in a ServiceNow environment including the ability to gather thorough requirements and write effective user stories for development.
- Established ability to demonstrate ServiceNow functionality of various applications to stakeholders.
- Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes
- Hands on ITIL experience
- US Citizenship required
- Active secret clearance required
Nice To Haves
- An ITIL Foundation Certification
- A ServiceNow System Admin certification
- An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
- Experience interfacing with clients
- Leading teams or projects
Responsibilities
- Support the implementation from proposal to delivery by applying knowledge of ServiceNow.
- Lead requirements gathering sessions to capture the detail needed to design solutions that meet or exceed expectations.
- Write effective user stories for developers and support the technical team.
- Build trusting relationships with project stakeholders and the implementation team.
- Work closely with the ServiceNow Architect to identify ways to reduce efforts and ensure all business and design requirements are met.
- Lead quality management reviews, support test plan development, and organizational change management.
- Ensure quality solutions are developed and deployed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
