ServiceNow Business Analyst

Vertiv • Westerville, OH

12h

About The Position

We are seeking a skilled and experienced ServiceNow Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and technical teams to analyze business processes, gather requirements, and translate them into effective non-custom ServiceNow solutions.

Requirements

• 3-5 years of proven experience as a Business Analyst, with a focus on ServiceNow platform.
• Strong understanding of ServiceNow modules for SPM & ITSM.
• Experience with ServiceNow implementation methodologies and best practices.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively.
• Familiarity with Agile and/or iterative delivery methodologies

Nice To Haves

• Any other module is a plus such as: ITOM, CSM, MCO, WSD, & HRSD.

Responsibilities

• Collaborate with business stakeholders to elicit, analyze, and document business requirements related to ServiceNow platform implementations and enhancements.
• Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using ServiceNow capabilities.
• Work closely with technical teams to translate business requirements into functional specifications and design ServiceNow solutions that align with business objectives.
• Configure ServiceNow applications, forms, workflows, and integrations to meet business needs, ensuring adherence to best practices and standards.
• Analyze and validate data requirements for ServiceNow implementations, including data migration, transformation, and integration with external systems.
• Provide training and support to end-users on ServiceNow functionality, workflows, and best practices. Create and maintain technical documentation, including user guides, training materials, and process documentation.
• Stay updated on ServiceNow platform updates, new features, and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of ServiceNow solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed