ServiceNow ATF Tester and Developer

General Dynamics Information Technology•USA MD Home Office (MDHOME), MD

6d•Remote

About The Position

GDIT is currently seeking a ServiceNow ATF Tester and Developer to join our team supporting our Healthcare General Ledger Accounting System (HIGLAS) program at the Centers for Medicare & Medicaid Services (CMS). If you are passionate about software quality, automation testing, and leveraging the ServiceNow platform to deliver reliable solutions, this role may be the ideal fit for you. As a ServiceNow ATF Tester and Developer, you’ll enhance system reliability and efficiency by designing and executing automated test scenarios while supporting agile development initiatives. Your work will ensure high-quality implementations, upgrades, and maintenance within ServiceNow.

Requirements

3+ years of experience in ServiceNow ATF development, quality assurance, and automated testing methodologies (a must)
Strong knowledge of ServiceNow features, workflows, and capabilities, including customization via scripting (e.g., JavaScript, APIs).
Proficiency in automating test cases for patch testing, upgrades, and Agile story development using ServiceNow’s Automated Test Framework (ATF).
Strong understanding of test-driven development (TDD), with experience writing use cases to align with business and user requirements.
Ability to create reusable ATF test cases and suites to enhance testing efficiency.
Proven capability to identify defects, troubleshoot issues, and collaborate effectively with development teams.
Experience applying Agile development methodologies, including participation in sprint planning, backlog grooming, and creating tests for user stories.
Excellent communication skills, with an ability to simplify and convey testing recommendations to stakeholders.
Detail-oriented mindset with the ability to effectively manage multiple testing initiatives.
Self-motivation and accountability to drive automation quality and testing efficiency.

Nice To Haves

Certification: ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
Experience integrating ATF tests into CI/CD pipelines to support continuous delivery.
Experience leveraging AI technologies to design and optimize ATF scripts and test cases.
Familiarity with ITIL frameworks and ServiceNow platform modules like ITSM, ITOM, and application-specific workflows.

Responsibilities

Develop, configure, and maintain Automated Test Framework (ATF) scripts for testing ServiceNow functionalities, integrations, and customizations.
Execute ATF scripts for patching, version upgrades, and testing agile-developed stories to ensure platform stability and reliability.
Write and maintain test-driven development (TDD) use cases in collaboration with ServiceNow developers and project teams.
Troubleshoot issues during ATF execution and re-run scripts after fixes are applied to verify resolution.
Participate in agile sprint ceremonies and proactively identify test requirements and scenarios for user stories.
Create and deliver detailed testing documentation, including defect reports, test data, and results analysis.
Research and implement best practices and enhancements to ATF processes, improving automation coverage and efficiency.
Stay updated on the latest ServiceNow features and ATF advancements to drive innovative solutions.

Benefits

Flexible work environment.
Competitive 401K program with company match.
Comprehensive and customizable health benefits.
Collaborative teams of innovative, motivated professionals.
Support for internal career growth through our mobility team.
Recognition and rewards for high performance.
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year.
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.