ServiceNow Developer

World Wide Technology Healthcare Solutions•Jenks, OK

1d•Hybrid

About The Position

As a member of our IT SC&E Operations team, you will: Promote WWT Core Values and best practices. Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform. Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions. Participate in strategic project planning that improves operational efficiency across WWT’s Professional Services and Engineering departments. Test end-to-end solutions to ensure complete satisfaction of internal and external users including unit, functional, and regression testing. Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members. Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user’s requirements. Provide guidance and direction on Production Issues. Create and update existing technical/configuration documentation. Perform platform upgrades.

Requirements

Bachelor’s or master’s degree, preferably in Computer Science or Computer Information Systems, OR equivalent experience and/or certifications
3+ Years as a ServiceNow Developer
Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience.
Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages)
Ability to configure flows and workflows.
Ability to create and maintain Service Catalog
Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process.
Ability to thrive in an agile environment with evolving requirements and possess a good understanding of Agile, Lean, and Scrum principles.
Experience with ServiceNow Automated Test Framework (ATF) to automate and verify applications, customizations, or configurations.
Ability to be self-directed and self-motivated with the ability to work independently.
Ability to be innovative, have outside-the-box creativity and present alternative ideas functionally and technically.
Collaborative, team-oriented, and possess strong interpersonal communication skills.
Applicants must be authorized to work in the United States. We are unable to provide sponsorship for this position.

Nice To Haves

Experience integrating ServiceNow with external systems using JDBC and various Web Services, such as JSON, XML, REST, SOAP, etc., is preferred.
Experience with the following ServiceNow Products: ITSM, PPM, FSM, CSM, AppDev Engine preferred
Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful.

Responsibilities

Promote WWT Core Values and best practices.
Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform.
Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions.
Participate in strategic project planning that improves operational efficiency across WWT’s Professional Services and Engineering departments.
Test end-to-end solutions to ensure complete satisfaction of internal and external users including unit, functional, and regression testing.
Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members.
Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user’s requirements.
Provide guidance and direction on Production Issues.
Create and update existing technical/configuration documentation.
Perform platform upgrades.