ServiceNow Architect Lead Director

PepsiCo•Plano, TX

1d•$132,200 - $262,400

About The Position

The Director, ServiceNow Architecture is a senior leadership role responsible for defining and executing the architectural vision, strategy, and roadmap for the Center for Enablement (C4E). This position combines deep technical expertise, enterprise architecture leadership, and strategic business alignment to drive digital transformation, innovation, and operational excellence across PepsiCo. The leader will partner with business and technology stakeholders to advance platform modernization, automation, governance, and scalable solution delivery, ensuring enterprise capabilities are aligned with business priorities and deliver measurable value for employees, customers, and the organization.

Requirements

Deep expertise in ServiceNow platform architecture and data model.
Enterprise and Solution Architecture (TOGAF, Solution Design, Integration Awareness)
Cloud Architecture (Azure, AWS, Cloud Architecture Awareness)
Microservices and DevOps Principles
Advanced understanding of ServiceNow scripting (Business Rules, Script Includes, UI Policies, Flow Designer).
Experience designing scalable workflows, automation, and low-code/no-code solutions.
Knowledge of cloud and hybrid architectures and how ServiceNow integrates across them.
Experience with performance tuning, instance health, and platform optimization.
Data Architecture, Data Analysis, and API/Data Modeling
Software Development and Project Management
Security and Compliance, Governance and Standards
Performance Optimization and Scalability Planning
ServiceNow Platform/Architecture and related modules (ITSM, ITOM, ITAM, IRM, HRSD, CSM, SecOps, GRC, GCC)
Innovation and Strategic Thinking
Strategic Thinking and Business Acumen
Leadership, Team Building, and Talent Management
Collaboration, Coaching, and Stakeholder Management
Methodical and Analytical Decision-Making
Change Management and Organizational Agility
Communication, Facilitation, and Conflict Resolution
Ownership, Accountability, and Resilience
Vendor and Contract Management
Financial Management and Forecasting
Continuous Improvement and Process Optimization

Responsibilities

Lead the development and execution of enterprise architecture strategies, ensuring alignment with business goals and technology standards.
Oversee solution architecture, software development, and integration initiatives, with a focus on scalability, security, and performance.
Define and govern ServiceNow architectural patterns across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC, and custom applications.
Lead architectural reviews, design authorities, and technical decision-making for ServiceNow initiatives.
Drive platform roadmap planning, technical debt management, and upgrade strategy aligned to ServiceNow releases.
Guide DevOps, CI/CD, and SDLC practices for ServiceNow development and configuration.
Champion the adoption of modern architectural frameworks (e.g., TOGAF), cloud platforms (Azure, AWS), and DevOps principles.
Guide teams in the design and implementation of microservices, data architecture, and API/data modeling.
Foster a culture of innovation, continuous improvement, and cross-functional collaboration.
Ensure governance, compliance, and adherence to industry standards and best practices.
Mentor and develop architects and technical leaders, building organizational capability and talent pipelines.
Drive strategic initiatives in areas such as GenAI, automation, and digital employee experience.
Engage with stakeholders to translate business needs into actionable technology solutions.
Oversee risk management, security, and change management processes.