ServiceNow Architect

Hearst • Dallas, TX

4d

About The Position

The ServiceNow Platform Architect is a technical leader who provides consultative leadership to the Platform Support Team, assures platform alignment to business strategy, and governance decisions. The Architect documents the platform, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions. Overall, the ServiceNow Platform Architect has strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform, and possesses advanced ServiceNow knowledge and skill.

Requirements

• Enterprise Security and Architecture
• Enterprise and/or IT Service Management
• ServiceNow Advanced System Administration
• ServiceNow Application Development
• Scripting – JavaScript – Web Services – HTML – CSS – TSQL – AngularJS
• Performance Analytics and dashboarding
• Scoped Application development and Workspaces
• Integrations via REST, JDBC, GraphQL using Integration Hub and flow designer
• Strong communication skills that include the ability to write clearly and concisely
• Experience with modern ServiceNow features (Virtual Agent, Now Assist, Mobile Development, UI Builder, AWA, etc.)
• 3+ years overall experience as a ServiceNow Platform Architect
• Experience with database design schemas and data modeling
• Requirements-gathering experience
• Strong ability to align and document business process and requirements with a technical implementation
• Experience with middleware and discovery technologies
• Direct experience implementing the following: IT Service Management (Incident, Problem, Change, Service Catalog)
• Direct experience implementing the following: Strategic Portfolio Management - Project and Demand Management
• Direct experience implementing the following: IT Operations Management (Discovery, Event, Service Mapping)
• Direct experience implementing the following: Customer Service Management

Nice To Haves

• Candidates with relevant certifications are preferred, including but not limited to the following: Certified System Administrator
• Candidates with relevant certifications are preferred, including but not limited to the following: Certified Application Developer
• Candidates with relevant certifications are preferred, including but not limited to the following: CIS – IT Service Management
• Candidates with relevant certifications are preferred, including but not limited to the following: CIS – Customer Service Management
• Candidates with relevant certifications are preferred, including but not limited to the following: CIS – Project Portfolio Management

Responsibilities

• Creates and maintains a detailed view of existing architecture
• Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Leads the Platform Support Team in implementation of technical good practices, policies and procedures
• Provides architectural controls and analysis of impacts for new requirements
• Identifies opportunities to combine similar solution needs
• Provides leadership and participates in implementing new requirements on the ServiceNow platform
• Contributes to governance processes
• Stays current on ServiceNow products and applicable integrated technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Senior