ServiceNow Application Developer

SMART TECH SKILLS LLC•Tallahassee, FL

11d•Onsite

About The Position

The ServiceNow Functional Analyst partners with business stakeholders and technical teams to support the end‑to‑end delivery of ServiceNow solutions. This role focuses on requirements gathering, functional design, and validation across ServiceNow ITSM, HRSD, and ITOM modules. The analyst supports Agile delivery activities and ensures solutions align with business needs, governance standards, and operational processes.

Requirements

2 or more years of experience in systems analysis or programming
Experience working with ServiceNow ITSM, HRSD, or ITOM modules
Strong requirements gathering and functional design skills
Experience working in Agile delivery environments
Experience supporting UAT planning and execution
Ability to work effectively across business and technical teams
Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience
Strong analytical and problem‑solving skills
Clear written and verbal communication abilities
Strong organizational and facilitation skills
Ability to manage multiple priorities in a structured delivery environment
Detail‑oriented with a focus on quality and accuracy
Collaborative mindset with a business‑focused approach

Nice To Haves

Additional experience across multiple ServiceNow modules including ITSM, HRSD, and ITOM
Experience supporting enterprise ServiceNow implementations
Exposure to reporting, dashboards, and operational metrics within ServiceNow

Responsibilities

Serve as the primary liaison with business users and conduct requirement workshops
Elicit, analyze, and document business requirements
Translate business needs into ServiceNow requirements, user stories, and acceptance criteria
Design and validate workflows, catalog items, SLAs, assignment logic, and process flows
Collaborate with developers and architects to ensure functional designs are implemented correctly
Support CMDB alignment and integration data mapping efforts
Support sprint planning, backlog refinement, and build reviews
Coordinate and manage user acceptance testing activities
Ensure release readiness and alignment with delivery timelines
Define test cases and functional validation criteria
Manage and facilitate UAT sessions with business users
Validate functional outcomes and confirm business acceptance
Assist with incident triage and root cause analysis
Define functional reporting requirements, dashboards, and KPIs
Collaborate with service desk and operations teams to support ongoing solution effectiveness
Ensure compliance with documentation standards, governance, and change control processes
Maintain clear and accurate functional documentation throughout the delivery lifecycle