ServiceNow Administrator

PageUp•Los Angeles, CA

5d•Onsite

About The Position

Under the direction of the Director of Enterprise Applications and Development, the incumbent serves as the primary technical analyst and programmer for the IT Service Management system ServiceNow. Additionally, the incumbent provides secondary support for the university web content management system Drupal, and the MyCalStateLA SharePoint portal. The incumbent determines project requirements, prepares project plans, determines project priorities, and ensures that projects remain on schedule. The incumbent populates, documents, and maintains the campus website and Portal, establishes data access security profiles, develops backup procedures for data applications, and maintains an audit trail of security maintenance activity. The incumbent assists with web accessibility report administration, web accessibility testing, and the resolution of web accessibility issues.

Requirements

Bachelor’s degree from an accredited four-year college or university preferably in computer science or business, or equivalent training and applied experience.
Three years of progressively responsible programming experience which includes: performing design, analysis, development, implementation, integration, and maintenance of web server software such as Drupal Content Management System, SharePoint, or similar.
Technical knowledge and working experience utilizing tools such as HTML, HTML 5, CSS, .NET, Visual Studio, XML, Java Script, FTP, Telnet, web browsers, and web page design.
Technical experience using application development tools such as Microsoft .Net or Java.
Demonstrable working knowledge of systems development life cycle and expertise in applying structured systems design and development techniques.
Demonstrable skills in problem resolution, data gathering, requirements definition, analysis, and design.
Demonstrable excellent verbal communication skills.
Project management skills, including planning, development, installation, implementation, and upgrade of system components.
Demonstrable ability to prepare written documentation, including college-level writing and grammatical skills and perform simultaneous tasks without degradation in work integrity.
Ability to conceptualize the campus organization and interpret requirements for portal, ITSM, and web services.
Ability to prioritize and re-prioritize project tasks as required by changing circumstances.
Demonstrated interest and/or ability in working in a multicultural/multiethnic environment.
Must reside in the State of California.
Must complete a background check (including a criminal records check) satisfactorily.

Nice To Haves

Progressively responsible programming experience in web server software in a higher education environment.
Experience using Digital Dashboard products to deliver data and reports.
Experience with content management and business intelligence systems within a higher education environment.
Experience with ServiceNow administration and development.
Technical experience with application development tools such as MS Visual Studio and JDeveloper.
Demonstrable working knowledge of proprietary RDMS, such as Oracle using PL/SQL and Microsoft MS SQL.
Demonstrable working technical knowledge of Internet-based LAN and WAN networks.

Responsibilities

Serves as the primary technical analyst and programmer for the IT Service Management system ServiceNow.
Provides secondary support for the university web content management system Drupal, and the MyCalStateLA SharePoint portal.
Determines project requirements, prepares project plans, determines project priorities, and ensures that projects remain on schedule.
Populates, documents, and maintains the campus website and Portal.
Establishes data access security profiles.
Develops backup procedures for data applications.
Maintains an audit trail of security maintenance activity.
Assists with web accessibility report administration, web accessibility testing, and the resolution of web accessibility issues.