ServiceNow Administrator

Polar IT Services•Erie, PA

4d•Onsite

About The Position

As a Professional ServiceNow Administrator, you’ll play a key role in developing, configuring, and managing our ServiceNow platform. You’ll focus on advancing IT Operations Management (ITOM), IT Asset Management (ITAM), and the Configuration Management Database (CMDB), ensuring our platform delivers value across the enterprise. This position partners closely with business and technology teams to build scalable, reliable, and secure ServiceNow solutions.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent experience.
3–5 years of ServiceNow administration and development experience in a large, complex enterprise environment.
Expertise with ServiceNow ITOM (Discovery, Service Mapping, Event Management) and ITAM (Hardware and Software Asset Management).
Strong understanding of CMDB architecture, relationships, and service modeling best practices.
Experience designing and implementing integrations between ServiceNow and third-party tools.
Proficiency in JavaScript, Glide Script, and scripting languages such as PowerShell, Python, or Shell.
Working knowledge of cloud and infrastructure technologies (AWS, Azure, VMware, Windows, Linux).
Familiarity with Flow Designer, Integration Hub, and CI/CD tools (Git, Jenkins, Azure DevOps).
Understanding of networking fundamentals (IP addressing, firewalls, ports).
Ability to diagnose and resolve complex technical issues independently.
Strong collaboration, communication, and documentation skills.
Demonstrated ability to align technical solutions with business outcomes.

Nice To Haves

ServiceNow Certified System Administrator (CSA) (within one year of hire)
ServiceNow Certified Implementation Specialist – ITOM (Discovery, Event Management, Service Mapping)
ServiceNow Certified Implementation Specialist – ITAM (HAM/SAM)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified CMDB or CSDM Specialist
ITIL v4 Foundation Certification

Responsibilities

Administer, configure, and enhance the ServiceNow platform to support ITOM, ITAM, and CMDB capabilities.
Lead implementations and improvements for Discovery, Service Mapping, and Event Management, ensuring visibility across our technology ecosystem.
Maintain and improve CMDB data integrity through reconciliation, normalization, and adherence to the Common Service Data Model (CSDM).
Design and develop applications, workflows, and automations that optimize platform performance and user experience.
Develop and maintain integrations with enterprise systems such as Active Directory, SCCM, AWS, Azure, and monitoring platforms using REST/SOAP APIs and Integration Hub.
Collaborate with business partners to define strategies, roadmaps, and platform improvements that align with enterprise goals.
Participate in platform governance, including change management, upgrade planning, and instance health monitoring.
Support governance and maturity of the Asset and Configuration Management practices, aligned with ITIL and Enterprise Technology standards.
Partner with IT and business stakeholders to design solutions that balance functionality, cost, and long-term sustainability.
Ensure system security through effective role-based access controls (RBAC) and compliance with Erie’s security standards.
Document configurations, solutions, and operational processes to promote sustainability and knowledge sharing.
Contribute to an Agile delivery environment, supporting sprint planning, backlog refinement, testing, and deployment activities.