ServiceNow Administrator

Gentiva•Vinings, GA

14h

About The Position

Streamline Operations. Optimize Platforms. Enable Service Excellence. We are seeking an experienced ServiceNow Administrator to join our dynamic IT team. In this critical role, you will manage the configuration, optimization, and ongoing maintenance of our ServiceNow platform to support robust IT Service Management (ITSM) processes. You will work closely with stakeholders across the organization to ensure ServiceNow aligns with business needs and delivers efficient, scalable, and high-performing service experiences.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or a related field
Minimum 3 years of experience in a ServiceNow administration or systems management role
Strong working knowledge of ServiceNow platform administration and configuration
Familiarity with ITIL v3/v4 frameworks and principles
Experience with ServiceNow performance monitoring, scripting, and integrations
Understanding of CMDB structure, CI relationships, and data accuracy best practices
Excellent communication, problem-solving, and troubleshooting skills
Ability to prioritize multiple tasks and meet tight deadlines
Strong collaboration and leadership capabilities
Comfortable delivering technical information to non-technical stakeholders

Nice To Haves

Basic project management and change management experience is preferred
ServiceNow Certified System Administrator (CSA)
ITIL Foundation Certification (v3 or v4)

Responsibilities

Configure and maintain ServiceNow modules, including Incident, Request, Change, and Asset Management
Manage user roles, groups, and permissions
Monitor system health and performance; troubleshoot and resolve platform issues
Oversee integrations with other enterprise applications and systems
Conduct regular audits for data integrity and compliance
Apply best practices for platform maintenance and configuration
Collaborate with teams to identify opportunities for process automation and digital workflow improvements
Conduct performance tuning and recommend system enhancements
Provide technical support and troubleshooting assistance for ServiceNow users
Create and update training materials, user guides, and internal documentation
Lead training sessions to improve platform adoption and user competency
Plan, coordinate, and test platform upgrades and new feature releases
Ensure seamless implementation with minimal disruption to users and business operations
Act as the Major Incident Lead during outages and high-impact issues
Coordinate resolution efforts across internal and vendor teams
Ensure timely communication and root cause documentation
Deliver regular reports to leadership on KPIs, including: System uptime and response time, Incident resolution times and backlog, Process improvements implemented, CMDB health and reconciliation accuracy, CI relationship completeness and attribute completeness

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)