ServiceNow Administrator/Jr Developer

QinetiQ US•Chantilly, VA

49d•Onsite

About The Position

QinetiQ US is looking for a highly qualified ServiceNow System Administrator/Junior Developer to support a dynamic Research and Development client in Chantilly, VA. Candidates will leverage their past experience and expertise to support a rapidly growing office to ensure that the ServiceNow platform is meeting the demands of the office. The ServiceNow System Administrator and Junior Developer is responsible for maintaining, enhancing, and securing the enterprise ServiceNow platform to support organizational mission requirements. This role acts as a hybrid engineer, balancing routine administrative operations with custom software development and rigorous adherence to cybersecurity frameworks.

Requirements

Bachelor's Degree in Computer Science, Information Technology, Cybersecurity, or a related technical discipline.
5 Years of total experience; with 1-3 years of general IT experience, including at least 2 years of hands-on experience specifically with ServiceNow administration and/or development.
Current ServiceNow Certified System Administrator (CSA) certificate
TS/SCI clearance

Nice To Haves

Master's Degree in Computer Science, Information Technology, Cybersecurity, or a related technical discipline.
Experience with JavaScript, HTML, CSS, and REST/SOAP APIs is highly desired.
DoD Compliance Certificates in IAT Level II, CompTIA Security+ CE, CCNA-Security, or equivalent certification to meet DoD 8140/8570.01-M requirements for privileged system access.
ServiceNow Certified Application Developer (CAD) certificate. Highly recommended as the candidate progresses in their development duties.

Responsibilities

Perform user and group management, ensuring appropriate role-based access controls (RBAC) and least-privilege principles are enforced.
Execute routine system patching, platform upgrades, and health checks to ensure optimal performance and availability.
Troubleshoot platform issues, respond to user service requests, and resolve incidents in a timely manner, escalate to System Developers or other team members as appropriate.
Assist with the creation, updating, and addressing of tickets/stories with accurate and timely information.
Support the Authority to Operate (ATO) lifecycle by ensuring the ServiceNow environment adheres to required security baselines.
Implement technical controls to address and remediate findings listed in the Plan of Action and Milestones (POA&M).
Assist with the draft, update, and maintenance of comprehensive system documentation, security artifacts, and standard operating procedures (SOPs) to support continuous monitoring.
Assist with design, build, and deploy custom user interfaces, forms, and specialized applications within the ServiceNow platform.
Assist with the development and implementation of automated workflows, flow designer actions, and business rules to streamline operational processes.
Assist with creation of custom reports, dashboards, and performance analytics metrics to provide users, stakeholders and leadership with actionable data insights.