ServiceNow Administrator/Developer
About The Position
Quevera is seeking a highly skilled ServiceNow Administrator/Developer with an active TS/SCI clearance with Polygraph to support mission-critical programs in Fort Meade, Maryland. In this role, you will join a highly skilled team responsible for designing architecture and developing solutions that support organizational needs within a secure, hybrid cloud environment. You will administer, maintain, and enhance self-hosted ServiceNow implementations while developing workflows, service requests, integrations, and automation solutions that improve operational efficiency. The successful candidate will bring strong hands-on ServiceNow administration and development experience, excellent communication skills, and a commitment to collaboration, continuous learning, and professional growth.
Requirements
- Active TS/SCI clearance with Polygraph.
- Ten (10) years of Systems Administration experience supporting programs and contracts of similar scope, type, and complexity.
- Bachelor’s degree in a technical discipline from an accredited college or university. Five (5) additional years of Systems Administration experience may be substituted for a bachelor’s degree.
- An active IAT Level II certification or higher in compliance with DoD 8570.01-M, such as CCNA Security, GICSP, GSEC, Security+, or SSCP.
- Minimum of two (2) years of experience as a ServiceNow Administrator/Developer.
- Experience managing, configuring, troubleshooting, upgrading, and maintaining a self-hosted ServiceNow instance, including performing required upgrades to core ServiceNow applications.
- Linux/UNIX system troubleshooting experience.
- Development experience using JavaScript or another high-level programming language.
- Familiarity with web-based user interface technologies, including HTML, XML, and CSS.
- Experience creating and maintaining technical documentation.
- Demonstrated ability to train and mentor junior team members.
- Excellent communication and interpersonal skills.
Nice To Haves
- Java development experience.
- Experience reviewing processes and implementing operational efficiencies.
- ServiceNow certifications, such as Certified System Administrator or Certified Application Developer.
- Experience supporting hybrid cloud environments.
- AWS experience.
Responsibilities
- Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
- Create custom workflows to support organizational processes and requirements.
- Build service requests that meet business and technical requirements.
- Develop views and reports as needed.
- Implement integrations and process automation using ServiceNow Orchestration.
- Perform system, integration, and Section 508 compliance testing.
- Monitor application health, usage, and compliance.
- Assess current ServiceNow usage and recommend enhancements to improve efficiency.
- Develop scripts to automate routine administrative and operational tasks.
- Create and maintain technical documentation.
- Train and mentor junior team members.
- Collaborate with technical teams and organizational stakeholders to deliver effective ServiceNow solutions.
Benefits
- 100% employer-paid medical coverage (optional plan)
- Competitive options for Medical, Dental and Vision insurance
- Employer-paid short-term and long-term disability coverage
- Employer-paid life insurance
- $5,000 annually for education, training, certifications, and professional development
- Career advancement through our structured iQTouch Program
- Up to 6% 401(k) match
- Additional 4% profit-sharing contribution, at company discretion
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What This Job Offers
Job Type
Full-time
Career Level
Senior
