Service Writer

Barnhart • Sioux Falls, SD

5d • Onsite

About The Position

The Service Writer is our critical link between our customer and technician. As the critical link, you will be responsible to communicate with the customer to ensure a complete understanding of the services rendered, keep the customer informed with necessary information based on service, and accurately verify warranty and service contracts. You will prepare and process Repair Orders accurately, including all costs, deductibles, and descriptions of symptoms. Additionally, you will advise customers on additional needed services and explain all benefits. Critical to enhancing the customer experience is assisting in evaluating supplier relationships, analyzing central buying opportunities, and helping create programs to harvest these savings. Our Service Writers recognize the value of a team and are effective with the parts department on sourcing parts to fill all repair needs, administrative staff for accurate customer billing, and technicians who perform all mechanical services.

Requirements

• 1 year minimum previous Service Advisor/Writer experience
• Mechanically inclined
• Proven track record of success in sales
• Software and Management Reporting expertise in achieving metrics and mastering processes
• Must pass pre-employment Fit for Duty test
• Must have a valid driver’s license with a good driving record

Nice To Haves

• Service Advisor/Writer preferred skills and experience in construction and/or industrial industries

Responsibilities

• Communicate with the customer to ensure a complete understanding of services rendered.
• Keep the customer informed with necessary information based on service.
• Accurately verify warranty and service contracts.
• Prepare and process Repair Orders accurately, including all costs, deductibles, and descriptions of symptoms.
• Advise customers on additional needed services and explain all benefits.
• Assist in evaluating supplier relationships.
• Analyze central buying opportunities.
• Help create programs to harvest savings.
• Work effectively with the parts department on sourcing parts.
• Work effectively with administrative staff for accurate customer billing.
• Work effectively with technicians who perform all mechanical services.

Benefits

• Competitive salary
• $1 for $1 match on 401(k), capped at 10% of Pay
• Medical
• Paid Time Off and Holiday
• Disability
• Life Insurance
• Others will be provided during interview

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level