Service Writer

RWC Group • Flagstaff, AZ

16d • Onsite

About The Position

Service Writer Job Posting | RWC Group | Heavy Duty Commercial Truck & Bus Dealership Keep Commercial Trucks Moving. Deliver an Exceptional Customer Experience. At RWC Group , our Service Writers are the hub of our Service Department. They keep repairs moving, communicate with customers, coordinate with technicians, and ensure every repair order is completed accurately and efficiently. If you're organized, customer-focused, and thrive in a fast-paced environment, this is an opportunity to build lasting customer relationships while helping keep fleets on the road. As a Service Writer , you'll coordinate the repair process from initial write-up through final invoicing, ensuring customers receive outstanding service while ensuring technicians have everything they need to perform quality repairs.

Requirements

• exceptional customer service and communication skills.
• Enjoys organizing multiple priorities in a fast-paced environment.
• Is detail-oriented and highly organized.
• Works well with technicians, customers, and other departments.
• Understands repair orders, estimates, and service department operations.
• Demonstrates professionalism, accountability, and teamwork.
• Has strong computer and communication skills.

Nice To Haves

• Has experience in heavy-duty trucks, automotive, diesel, or commercial vehicle service (preferred).

Responsibilities

• Welcome customers and provide a professional, friendly service experience.
• Create and manage repair orders with complete and accurate documentation.
• Coordinate workflow between technicians, parts, and customers.
• Monitor repair progress and proactively communicate status updates.
• Prepare repair estimates and explain recommended repairs.
• Schedule service appointments and maximize shop productivity.
• Coordinate parts availability and special-order requirements.
• Review completed repair orders for accuracy before closing.
• Resolve customer concerns quickly and professionally.
• Build strong customer relationships that result in repeat business.

Benefits

• Competitive compensation
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance and Short-Term and Long-Term Disability
• 401(k) with Company Match
• Paid Time Off & Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed