Service Writer

West Coast Rovers • Lake Forest, CA

4d • Onsite

About The Position

West Coast Rovers is actively seeking exceptional talent in the automotive service and repair industry to join our team. We are looking for a service advisor who values teamwork and thrives in a supportive environment. We have a busy shop and focus on customer service and producing positive results for our clients. West Coast Rovers is the leading independent Land Rover repair facility in South Orange County. Our 7,800 square foot facility in Lake Forest is equipped with the latest technology and equipment. We are the Land Rover dealer alternative for all of a Rover’s repair and service needs. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including addressing customer inquiries, schedule jobs for our mechanics, parts inventory and procurement, and managing required documentation.

Requirements

• High school diploma or GED required
• Valid state-issued driver’s license and clean driving record are required
• At least two years of experience as an automotive service writer or service advisor is required.
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Nice To Haves

• bachelor’s degree preferred
• Experience as an automotive service manager is preferred

Responsibilities

• Work with our team of automotive service professionals to ensure a high level of customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Be laser focused on customer service
• Manage the flow of service department paperwork, including invoices, repair orders, and maintenance records

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Paid time off
• Closed on weekends
• Observance of all major holidays
• Performance-based incentives
• Health Insurance
• 401(k) matching
• Paid time off
• Access to cutting-edge tools, including O.E. scan tools and programming capabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED