Service Writer

Hutson, Inc•West Branch Township, MI

2d•Onsite

About The Position

Assist the Service Manager or Shop Foreman in maintaining accurate and on-time work orders and minimizing billing cycle days. Own communication around taking calls, creating quotes, and closing jobs as efficiently as possible, with a focus on customer transparency throughout the service process. This role will also support the organization, accountability, and presentation of equipment on the lot.

Requirements

2-3 years of experience as a service/warranty clerk is preferred.
Administrative, data entry, or office setting experience would be beneficial.
High School Diploma or GED equivalent is required.
Ability to use standard desktop applications such as Microsoft Office and Internet functions.
Knowledge of office procedures.
General understanding of mechanical/technical terms is preferred.
Basic knowledge of how pieces of machinery function or what they are intended to do.
Strong organizational skills with the ability to effectively manage multiple priorities and responsibilities.
Ability to work independently with limited supervision while functioning effectively in a team environment.
Ability to safely and correctly operate agricultural and commercial equipment.
Valid Driver's License required.
Forklift Certification.
Valid DOT Medical Card is required.

Responsibilities

Focus on billing cycle days to the target number.
Manage customer calls and create work orders to be assigned.
Follow up with customers on equipment involving shop or parts delays.
Oversee the opening, reviewing, and closing of work orders.
Review work orders for completeness and accuracy prior to customer billing.
Create quotes from the existing SPG/MST library.
Drive to quote all jobs to create a better customer experience.
Collect payment upon completion of job(s).
Support technicians with notes on work orders as needed.
Post technician time to work orders.
Ensure payroll information is up to date and report Service Department time to Payroll.
Submit all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
Maintain accountability for whole goods inventory, AMS products, and attachments on the lot.
Assist with loading and unloading inbound and outbound equipment and other deliveries.
Conduct walk-around inspections of inbound and outbound equipment.
Organize, identify, and monitor equipment on the lot to ensure accurate location and inventory records.
Label equipment to ensure proper identification.
Perform regular upkeep of stock equipment, including starting equipment, checking tires, and maintaining cleanliness.
Use applicable software programs to track equipment movement and reconditioning.
Conduct periodic inventory audits.
Photograph and stage equipment as needed for marketing, advertising, and customer presentation.
Maintain the organization and appearance of the equipment lot and ensure equipment is clean and presentable.