Service Writer

Rudd Equipment Company • Fort Wayne, IN

13d • Onsite

About The Position

We are seeking a reliable Service Writer to be responsible for assuring the proper and timely billing of customer and warranty work orders, preparing shipping and receiving documents, assuring the security of designated facilities, and assuring compliance with all administrative policies and safety standards. This position requires in office presence and the essential functions cannot be performed remotely.

Requirements

• H.S. Diploma required
• Minimum of two years of experience in the construction and equipment industry. Experience shall be in product support, i.e., parts, technical or supervisory.
• Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Can effectively present information and respond to questions from managers, employees, and customers.
• Familiar with MS Office Operating Systems: Excel, Word

Nice To Haves

• Experience with Lawson Operating System is a plus

Responsibilities

• Prepare all work orders for invoicing and proper descriptions to customer and/or warranty billing
• Prepare shipping and receiving documents for equipment movements
• Prepare warranty documents for delivery to customer via PSR.
• Communicate with other branches by telephone and correspondence regarding scheduling and reporting of machinery movements and preparation.
• Assist the branch service manager in special projects and perform other duties as deemed necessary by branch or corporate management.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Fosters a cooperative and harmonious working climate conducive to maximum employee morale and productivity. Consistently and constructively projects the quality philosophy and vision of the company.
• Perform other duties as deemed necessary by branch or corporate management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED