Service Writer
Kia of Lincoln•Lincoln, NE
•Onsite
About The Position
Kia of Lincoln is seeking a detail-oriented and customer-focused Service Writer, also known as a Customer Experience Pro, to join their team. This role serves as the primary point of contact between customers and the service department, ensuring a smooth process from vehicle check-in to check-out. The ideal candidate will be adept at customer interaction, capable of understanding and documenting vehicle issues for technicians, and managing service operations efficiently.
Requirements
- Strong communication skills—you’re comfortable talking to everyone
- Ability to multitask and stay organized in a busy environment
- Attention to detail (the little things matter here!)
- Comfort using computers and dealership software
Nice To Haves
- Previous experience as a Service Writer or in customer service (preferred)
- Basic automotive knowledge is a plus—but we can train the right person
- Service experience preferred
Responsibilities
- Greet customers with confidence, positivity, and a genuine desire to help
- Listen carefully and gather details about vehicle concerns (even the vague ones)
- Create clear, accurate service orders for our technicians
- Communicate service recommendations, timelines, and estimates in a way customers actually understand
- Coordinate schedules to keep the shop moving efficiently
- Keep detailed records of services and customer interactions in our system
- Follow up with customers to ensure everything was handled right
Benefits
- Competitive pay with room to grow
- Supportive, team-first environment
- Ongoing training and development
- Employee discounts on vehicles and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
