Service Writer

Taylor Northeast • Caernarvon Township, PA

7d • Onsite

About The Position

Taylor Northeast is seeking a Service Coordinator to assist in managing the day-to-day operations of the service department at their Morgantown, PA shop. The ideal candidate will have experience in a service department, with a preference for a background in forklift or heavy equipment repair and service. This role involves providing technical advice to customers, managing warranty claims, coordinating schedules, and evaluating technician performance.

Requirements

• Customer service skills are paramount
• Strong technical background and aptitude preferably with heavy equipment such as forklift trucks, container handlers, railcar movers, floor sweepers and scrubbers.
• Experience working in a service department
• Strong communication skills
• Solid negotiating capabilities
• Strong technical capacity to quote repair/rebuild jobs
• Solid problem solving and trouble-shooting skills
• Proficient with Microsoft Word and Excel
• Results driven

Nice To Haves

• Background in forklift or heavy equipment repair and service

Responsibilities

• Provide technical advice and resolution of a wide range problems in a timely manner to customers on a wide range of material handling equipment
• Manage warranty claims with the OEMs
• Assist the service manager in managing road and shop mechanics and distribute necessary information in a timely and professional manner
• Work with sales and administrative personnel to ensure the customers’ needs are addressed correctly the first time
• Evaluate needs of each customer on an individual basis
• Continue education on new products and lines offered by the company by attending necessary training
• Evaluate the performance of technicians which includes identifying strengths and weaknesses and addressing those issues in a timely and professional manner
• Ability to clearly explain repair issues to customers with varying technical backgrounds
• Responsible for coordinating PM schedules for all customers
• Maintain shop and road repair schedules in order to ensure to maximize efficiencies of labor, supplies and overall cost

Benefits

• Competitive salary which is commensurate upon experience
• 401(k) with company match
• Health insurance (majority paid for by the company)
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Flexible schedule
• Employee Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed