SERVICE WRITER

Custom Truck One Source•Grass Lake Charter Township, MI

13d•Onsite

About The Position

Custom Truck One Source (CTOS) is seeking a Service Writer to join their team at their Grass Lake, Michigan location. This role is responsible for providing quality products to customers in a timely and cost-efficient manner. CTOS is a leader in specialized truck and heavy equipment solutions, offering a comprehensive range of services including sales, rentals, parts and service, equipment customization, remanufacturing, financing, and asset disposal.

Requirements

High school diploma or the equivalent
Previous experience in a similar role
Professional personal appearance
Extremely detail oriented and accurate
Must be able to work in a fast-paced environment, set priorities, and adapt to changing work priorities
Must be self-sufficient and driven, meeting deadlines and schedules
General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders.
Knowledge of inventory software (M3, etc.) to process repair orders.
Must be able to communicate effectively and professionally, both verbally and in writing.
This job requires "people" skills and a genuine desire to service the client.
A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
Ability to work with basic mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Nice To Haves

Knowledge of aerial vehicles, equipment and heavy & light duty trucks a preferred.

Responsibilities

Identify problems and services by listening to customer's description of symptoms and clarifying the description of problems.
Verify warranty and service contract coverage by examining records and papers, and explaining provisions.
Develop estimates by costing materials, supplies, and labor, and calculating customer's payment, including deductibles.
Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; and entering RO into the service database system.
Assist with scheduling work and issuing work to Service Technicians.
Maintain customer rapport by explaining estimates and expected return of vehicles; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; and arranging towing and temporary transportation.
Update job knowledge by participating in educational opportunities and reading manufacturers' information.
Communicate with the parts department to determine and locate part numbers for units.
Call customers to inform them when equipment is ready for pickup.
Process invoices and payments for service repairs.
Create and maintain a safe working environment.