Service Writer
About The Position
Sterling Fleet Outfitters exists to help companies Get More Done. We are the go-to provider for electricians, plumbers, telecom contractors, and HVAC technicians seeking high-quality van and truck equipment that boosts productivity. Since our launch in 2002, we’ve grown into Western Canada’s premier commercial vehicle outfitter, with recognition across North America. Our success is built on the dedication of our skilled, efficient, and hardworking team. We’re currently looking for a detail-oriented Service Writer to help coordinate workflow, support production planning, and keep jobs moving smoothly from start to finish.
Requirements
- Strong attention to detail with a high standard for accuracy
- Honest, accountable, and willing to take ownership of mistakes and outcomes
- Customer-facing experience and professional communication skills
- Takes initiative without needing constant direction
- Reliable, consistent, and able to follow through on commitments and deadlines
- Comfortable working in a fast-paced, production-style environment
- Strong computer skills, including: Microsoft Excel, Scheduling systems, QuickBooks, Sales order management, Inventory or production tracking systems
- Valid Class 5 driver’s license
- Physically capable of lifting up to 50 lbs and standing/bending for a full shift
Nice To Haves
- Experience with production scheduling or technician scheduling
- Background in related trades
- Experience with automotive 12V electrical systems
- Experience working in a hands-on, operational, or shop-based role
- Familiarity with vehicle upfitting, commercial equipment, or fleet-related work
- Ability to quickly learn new systems and retain information well
Responsibilities
- Develop, maintain, and adjust production schedules to maximize shop efficiency
- Coordinate workflow across departments and technicians
- Monitor project timelines and identify potential scheduling conflicts
- Prioritize jobs based on customer requirements and operational capacity
- Serve as a primary point of contact for customers regarding project status
- Provide regular updates on scheduling, production progress, and delivery timelines
- Update work orders and job data in company systems
- Support material tracking and production documentation
- Inspect and organize incoming vehicles for efficient production flow
- Coordinate subcontractor activities as needed
- Support job handoffs between departments to ensure smooth execution
- Maintain accurate records and help keep the production floor organized and efficient
Benefits
- Competitive pay, plus bonus/profit-sharing eligibility after probation
- Excellent medical benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
