Service Writer, Welder - Hourly
Kristian Electric Ltd•Saskatoon, SK
•CA$22 - CA$25•Hybrid
About The Position
Kristian Electric Ltd. (KEL) is seeking a Service Writer, Welder Service to join their Saskatoon branch. This role is responsible for managing all aspects of customer communication, service scheduling, and repair order and invoice processing. The ideal candidate will be customer-focused, knowledgeable in welder parts, services, and warranties, and able to communicate effectively with clients and internal teams.
Requirements
- 1-2 years of Service Writer experience in an industrial organization
- 1-2 years of customer service and/or administrative experience
- Ability to interact with clients, business associates, and co-workers in a courteous and professional manner
- Mathematical skills
- Attention to details
- Written and communication skills
- Punctual, reliable, and good attendance
- Ability to handle stress in a positive manner
- Positive attitude towards learning and difficult situations
- Ability to work in a fast-paced work environment
- Ability to function as part of a team and to request and accept direction as required
- Safety awareness
Nice To Haves
- Knowledgeable in welder parts, services, and warranties
Responsibilities
- Manage customer calls, inquiries, and e-mails
- Coordinating any walk-in customers
- Service booking and planning work orders
- Adjusting repair orders to reflect any changes or additions to the required work
- Managing repair order priority
- Maintain constant communication with the Welder Service Foreman, and Welder Service Technicians on all job progress
- Verifying all labor and parts are accounted for on Work Orders and Invoices, both commercial and internal
- Communicating with the back shop personnel for yard access
- Opening new work orders and equipment in Foundation when needed
- Assisting to price work orders
- Typing work order reports in Foundation
- Communicating with customers for PO’s as needed
- Communicating with customers with estimates, parts orders and pickups, machine updates, and when machines are ready for pick up
- Close work order and invoice customers when the job is complete
- Collect and communicate due payment from customers
- Work with the Purchaser to prepare work orders that require approved parts ordered in
Benefits
- Steel toed footwear provided
- Eye protection provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
