Service Warranty Admin-Premier Collection

Avondale • Dallas, TX

2d

About The Position

Avondale Group is a family-owned automotive group with more than 35 years in the industry. The Service Warranty Admin for Avondale Premier Collection administers factory and after-market warranty claim submissions and collection of warranty revenues, and oversees and provides leadership to the Warranty Administrative staff. The role requires understanding manufacturer warranty policies and procedures and the repair order cycle, and communicating with technicians and ASM’s about hours, stories, and documentation. The employee must have schedule flexibility and occasionally lift or move up to 25 pounds.

Requirements

• High school diploma or GED required.
• 1–3 months of related experience and/or training, or an equivalent combination of education and experience.
• Flexibility with schedule.
• Must occasionally lift and/or move up to 25 pounds.

Responsibilities

• Understand manufacturer warranty policies and procedures.
• Understand the repair order cycle and communicate with technicians and ASM’s regarding hours, stories, and documentation.
• Up flag and back flag technicians according to management.
• Post daily payment reports.
• Clean all four warranty schedules weekly.
• Review every warranty repair order for completion, accuracy, and legibility in accordance with applicable policies and procedures manuals.
• Return improperly completed repair orders to their originators for completion or correction.
• Determine and enter applicable labor operation codes, failure codes, and other required administrative data.
• Check each repair order against the vehicle’s service history to avoid duplicate claims.
• Monitor use of special warranty programs, including diagnosis time and straight-time repairs, for abuse by service staff.
• Report abuses or fraudulent manipulation of warranty claims to management immediately.
• Scan repair orders into the system and distribute them to the appropriate party for final processing.
• Submit warranty claims to the factory or warranty company using available administrative tools.
• Review returned and rejected warranty claims and prepare repair orders for immediate resubmission.
• Contact the appropriate warranty claims representative regarding claims requiring special authorization.
• Maintain a record of claims submitted, returned, rejected, or paid, including their current status.
• Keep Axcessa up to date for management to review ongoing warranty claim status.
• Maintain a minimum warranty claims acceptance rate of 98%.
• Oversee and provide leadership to the Warranty Administrative staff.

Benefits

• Choice of medical plans, including self-insured plans intended to reduce employee healthcare expenses.
• Dental insurance.
• Vision insurance.
• Company-paid life insurance.
• Employee Assistance Program support.
• 401(k) retirement plan.
• Paid holidays.
• Vacation and paid time off.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED