Service Warranty Admin-Premier Collection

Avondale Group•Dallas, TX

About The Position

The Service Warranty Admin for Avondale Premier Collection administers the submission of factory and aftermarket warranty claims and collection of resulting warranty revenues. The role also oversees and provides leadership to the Warranty Administrative staff. The administrator reviews repair orders for accuracy and completeness, enters required claim data, submits claims, follows up on returned or rejected claims, and maintains claim records and status information. A minimum warranty claims acceptance rate of 98% is required.

Requirements

High school diploma or GED.
1–3 months of related experience and/or training, or an equivalent combination of education and experience.
Flexibility with schedule.

Responsibilities

Know and follow manufacturer warranty policies and procedures.
Understand the repair order cycle and communicate with technicians and ASM’s about hours, stories, and documentation.
Up flag and back flag technicians according to management direction.
Post daily payment reports.
Clean all four warranty schedules weekly.
Review every warranty repair order for completion, accuracy, and legibility in accordance with applicable policies and procedures manuals.
Return improperly completed repair orders to their originators for completion or correction.
Determine and enter applicable labor operation codes, failure codes, and other required administrative data.
Check repair orders against vehicle service histories to avoid duplicate claims.
Monitor staff use of special warranty programs, including diagnosis time and straight-time repairs, for abuse.
Immediately report abuses or fraudulent manipulation of warranty claims to management.
Scan repair orders into the system and distribute them to the appropriate party for final processing.
Submit warranty claims to the factory or warranty company using available administrative tools.
Review returned and rejected warranty claims and prepare repair orders for immediate resubmission.
Contact the appropriate warranty claims representative about claims requiring special authorization.
Maintain records of claims submitted, returned, rejected, or paid, including their current status.
Keep Axcessa up to date so management can review ongoing warranty claim status.
Maintain a minimum warranty claims acceptance rate of 98%.
Oversee and provide leadership to the Warranty Administrative staff.